Anand Deo

• Market Research And Analysis - Brain storm, perform research and analysis in response of evolving market conditions and proactively support new business
• Project Management - Oversee end to end process including marketing and sales
• Business Development- Identify business requirements, evaluated proposals
• Cross-functional Coordination Collaborate with vendors & cross-functional teams to drive sales and optimize investment
• Prioritization and Multi-Tasking - Manage multiple co-current processes, and where necessary strategically prioritize to ensure all sales target were met

Mumbai: May 2010 - June 2014
Designation: Senior Executive-Key Account Management Dec 2013 June 2014
- Managing day to day client interactions around strategizing along with the operational dynamics of the sales and support team
- Managing key client, their business, marketing and product campaigning via web enabled services, SMS and IVR/OBD
- Manage execution of Webaroo Account agreements / contracts and perform audits of accounts, correct campaign issues, identify new sales opportunities
- Planning and execution of marketing campaigns of clients account products and services, with Meeting Client defined SLA with 100% quality and productivity
- Acquiring leads from Sales, upselling services and maximizing revenue on our business end
- Maintaining a consistent level of quality and profitability across campaigns, sharing it with the internal Finance team on a weekly basis
- Tracking client payments end-to-end and acting as their single point of contact

Achievement:
- Promoted as Senior Executive (Key Account Management) based on performance and appreciation received from key clients on providing flawless support

Designation: Senior Customer Service Executive (CSE2) for Trans Union Credit Reporting Agency
- Handling inbound calls for Trans Union Credit Reporting Agency
- Disputing the inaccurate information on the credit reports with respective creditors
- Up-selling credit monitoring product for Trans Union subsidiary company True Credit
- Mentoring new joiners on the floor
- Assisting team on floor about the subject matter in absence of the team leader
- Maintaining MTD report of quality and AHT analysis
Achievement:
- Received multiple appreciations directly from clients for providing them with excellent customer service
- Received appreciation on constantly delivering and maintaining 100% quality and meeting set AHT