أنس الأحمر

We are a special team in a new department called SURE Products. Our mission is to build profitable SaaS products. We work as small groups and act like a startup for every project. We do shifts between projects and we increasingly expand the team based on the needs.

As a backend developer:
- Build a SaaS multi-tenant web application from the ground up.
- Plan, design and implement the business workflow under the product and project managers' supervision.
- Discuss UI/UX challenges with the front end team and apply the logic and functionality accordingly.
- Day-to-day coding, pushing updates, optimizing database and logic.
- Coordinate with native mobile app developers (iOS and Android) to build the API that is easy to consume and well documented.

Technology Stack:
- PHP Laravel/SaaS
- VueJs
- Pusher for real-time events

As a project manager:
- Meet with clients, present progress and discuss/propose the optimal usage flow of apps/solutions to end-user.
- Resolves or assists in the resolution of conflicts within and between projects or functional areas.
- Proactively and routinely identifies, mitigates and reports project risks.
- Provides answers to simple frequently asked questions from customers and provide troubleshooting.
- Participates in the design phases.
- Makes decisions about critical tradeoffs among project dimensions of costs, resources, schedule, and requirements.
- Manages a team of 3 developers. A backend, a swift and an android developer.
- Uses JIRA, GitHub and slack to manage the tasks, coordination, and communications.

Previously (before the acquisition of Maxsys) I was working as Hybrid Mobile App Developer:
- Build hybrid mobile apps (iOS/Android) from the ground up.
- Fix bugs and add enhancements to previously in-production apps and push to Apple and Play stores.
- Approach apps development by building reusable components to get the advantage of using them in future projects and reduce development timeframe.
- dealing with Github to manage apps repositories.
- Build one app from the ground up, build another with 50% of the functionality, fixes and enhance over 12 more apps.

Technology stack:
- Ionic framework 3
- Angular
- TypeScript

Daily:
* Manage small development team (2 back-ends, 1 full-stack, 1 frontend engineers).
* Solve critical issues and bugs and review code (over Slack or on GitHub) and direct the team for alternative solutions if required.
* Monitor day-to-day activities using Agile Kanban board.
* Continuous update to an in-house framework.
* Code some segments of the current/new projects.
* Setup training sessions to learn new methodologies or coding techniques.
* Report to CTO.

Occasionally:
* Gather projects' requirements and analyze them to determine DB design, application-level challenges, estimate delivery, and developers required.
* Conduct meetings with clients to show recent updates and modifications if required.
* Transfer complex technical engineering knowledge procedures into clients' business workflow contexts and vise versa.

The company usually uses the following stack of technologies:
1- PHP: 5.6 and 7.0
2- MySQL/MariaDB
3- Apache webserver
4- Any suitable frontend framework. Most likely Bootstrap
5- VanillaJS or jQuery
6- GitHub to manage the company's repositories and to continue to update the in-house custom framework.
7- Slack for GitHub updates, project management, and team communications.
8- SSH/SFTP to deploy/change production code.

Always experimenting with technologies in my free time for:
Swift4, Java J2EE (JSP), React, ReactNative and NodeJS (CLI and Express apps).

Planned and extended an existing open-source PHP MVC framework to be used for company future projects'. Taking advantage of Pimple DI Container with custom-built classes that handle:
- User input validation and error messages
- CSRF/XSRF and XSS
- Template engine using template inheritance methodology - User sessions and cookies
- Localization
- Handling flash messages
- Creating entity stubs using PHP CLI to speed up the development process

Projects planned and coded from A to Z:
Name: minimal RFQ system and CMS
Client: Alnawar Plastic Factory
Industry: Manufacturing
Description: Build custom CMS to handle the website frontend content (e.g. pages, links, categories, products, etc..) and to handle visitors' requests for price quotes.
Backend: Slim Framework (added Laravel Eloquent to handle models and querying the DB), TWIG Template Engine.
Frontend: Bootstrap 3, VueJS, HTML5 LocalStorage and SessionStorage

Name: Pilgrims Management and Reservations System
Client: AlJeraisy for Hajj
Industry: Hajj (Pilgrimage) Authorized Agency
Description: Available upon request
Backend: Laravel Framework, integration with InfoBip SMS API, and ministry of Hajj using SOAP API Frontend: Bootstrap 3, JQuery

Name: Fleet Management and Tracking System
Client: Saudi Post
Industry: Government Sector
Description: Available upon request
Backend: Laravel to build web application and services (REST APIs and webhooks) Integration with ESRI Maps Server, Saudi Post Delivery Teams Server, and Gurtam Wialon Tracking GPS Server
Frontend: Bootstrap, jQuery (heavy usage)

Name: SCM - Supply Chain Management
Client: Delta Medical Laboratories LLC
Industry: Medical Labs
Description: Available upon request Backend: Laravel Framework
Frontend: Bootstrap, jQuery

Name: CRM - Customer Relations Management
Client: MTC LLC
Industry: Logistics
Description: Available upon request
Backend: in-house custom framework Frontend: Bootstrap, jQuery

And a lot of contributions to pre-existing projects in the domain of E-commerce and HRMS.

• Oversee activities related to making products, services, and added-value services.
• Direct and coordinate activities of businesses concerned with the production, sales, and marketing.
• Review financial statements, sales and activity reports, and performance data to measure productivity and goal achievement.
• Manage staff, train and prepare work schedules and assigning duties and responsibilities.
• Establish and implement business policies, goals, objectives, and procedures.
• Determine staffing requirements, and interview, hire and train new employees.
• Plan and direct activities such as sales promotions, marketing, and financial statements.

Companies I worked for:
- Albani Development Co. - Real Estate Development
- Sanaya Holding - Training & Executive Recruitment
- Boecker Public Health Co. - Pest Control & Food Safety Management

Responsibilities:
• Plan and prioritize personal sales activities and customer / prospect contact towards achieving agreed business aims, including costs and sales.
• Plan and manage business portfolio according to an agreed sales target and market development strategy.
• Maintain and develop new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.
• Monitor and report on market and competitor activities and provide relevant reports and information.
• Attend and present at external customer meetings and internal meetings necessary to perform duties and aid business development.

• Developing and implementing sales plans and sales forecasting for setting performance goals and achieving the target.
• Assist in developing annual sales targets.
• Continuously exploring and cultivating new sales opportunities while ensuring revenue & profitability growth from the new existing customers.
• Oversee delivery consultants’ performance by assessing their responses towards clients’ manpower requirements.
• Liaise with client finance department and SNS finance to finalize pending or due invoices.
• Coordinate with other departments (HR, Finance, Admin, etc...) to ensure that all tasks from the sales activity are performed and executed within the company policies and in a timely manner.
• Identifying customer problems and resolving the issues and enhancing customer satisfaction.
• Ensuring complete focus on the customer needs and requirements with aligning their expectations with SNS capabilities (financially and delivery).
• Ensuring complete focus on the customer needs and requirements with aligning their expectations with SNS capabilities (financially and delivery).

Conduct meeting with clients to understand their recruitment needs, and then start the recruitment process, as follows:
• Sourcing candidates: identify the keywords to source a candidate throughout online/offline mediums.
• Short-listing/screening-out candidates: according to candidates' relevancy to the job description and specifications required from the client.
• Verifying and assessing candidates: education, experience gaps, current situation, reasons to leave current employer, and salary negotiations.
• Finalize and mention my comments briefly on each applicant.
• Train new employees on the recruitment process and teach them how to assess and verify candidates over the phone.
• Assist account managers on cold calls and generate new business leads by phone.
• Trying to close sales by sending some sample CVs (speculated CVs) matching potential clients' needs.

Achievements:
- Establish a new IT/Telecom candidate’s hotlist within the first 15 days and gathered more than 104 CVs ready to be speculated to new/current customers which are used as a convention tool for the recruitment consultants to close sales deals.
- Close two deals by using my own connection with ArabSAT and NASCO.

• The primary responsibility of this role is to increase Bayt.com‘s product portfolio per customer and to maintain the highest level of customers’ loyalty.
• Transition customers who previously purchased from a Bayt.com Acquisition Relationship Manager to my stack.
• Identify up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service.
• Effectively manage the growth of approximately 125 assigned customers through a transactional and solution-oriented selling approach.
• Determine customers' recruitment needs, and prepare proposals to sell services that address these needs.
• Give online demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy.
• Identify a monthly pipeline according to sales opportunities delayed or suspended from the previous month.
• Preparing Daily Sales Report (DSR) on a daily basis to maintain daily activities and to find better methods to develop time-consuming tasks.

Achievements:
- Achieved 65% out of my sales target within the second half of Oct 2008.
- Achieved 105% out of my sales target in the second month with 96% of customer satisfaction.

• Schedule orders according to urgency.
• Coordinate with warehouse to verify the availability of parts and equipment to ensure scheduled work performance.
• Answer inbound customers' inquiries and service orders.
• Keeps records of repairs, installation, removal of appliances, and hours required on each job.

• Review data regarding liabilities, income, and expenditures.
• Review computer-generated reports to determine if the accepted accounting procedure was followed in recording claims.
• Prepare reports for management concerning the scope of the audit, financial conditions found, and source and application of funds.
• Establish guidelines for discovering and preventing fraud claims.

Worked in the following locations: Riyadh, Jeddah, and Yanbu

Responsibilities as Car Rental Agent for 4 months:
• Completes rental contract, explains rental policies and procedures, verifies credit, and obtains customer signature and deposit.
• Accepts automobiles returned by the customer and computes rental charges based on the type of automobile, length of time, distance traveled and other expenses, such as late charges or damage fees incurred during the rental.

Then I promoted as Regional Supervisor.

Responsibilities as Regional Supervisor/Operations Officer for 3 months:
In addition to the above:
• Reviews and analyzes expenditure, financial, and operations reports.
• Prepares recommendations for management evaluation.
• Approves requisitions for equipment, materials, and supplies within limits of the western region budget.