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Anas Elgaili, IT Support Specialist

Anas Elgaili

IT Support Specialist·Personal Labs

Saudi Arabia

Bachelor's degree, Electronic Engineering

Work experience

Total years of experience: 2 years, 6 months

IT Support Specialist

January 2024 - Present

Personal Labs

Riyadh, Saudi Arabia Hybrid

January 2024 - Present

Installed and configured Windows operating systems in virtual environments.
Troubleshot Windows hardware and software issues.
Configured DNS, DHCP, VPN, and Remote Desktop services.
Supported Microsoft Office and Microsoft 365 applications.
Performed user account management using Active Directory labs.
Diagnosed and resolved networking connectivity problems.
Monitored Windows security logs using Sysmon.
Analyzed network traffic using Wireshark.
Investigated security alerts using SIEM concepts.
Created technical documentation for troubleshooting procedures.
Practiced incident response and malware analysis through cybersecurity labs.

Company industry:
IT Services

Education

University Of Gezira - Sudan

March 2023

March 2023

Bachelor's degree, Electronic Engineering

Sudan

GPA (point): 3.4 out of 4

GPA (point): 3.4 out of 4

Awarded Best Project at College Level and Second Best Project University-Wide Graduation Project: Health System Linking Hospitals via Unified Database (focus on secure data sharing and privacy protection)

Skills

Electronic Repair

Expert

Agile Project Management

Expert

Project Management

Expert

Biomedical Engineering

Expert

teamwork

Intermediate

critical thinking

Intermediate

Time Management

Expert

problem solving

Intermediate

Project management

Beginner

A+

Intermediate

Network+

Intermediate

ITF+

Intermediate

Marketing

Intermediate

Digital Marketing

Intermediate

SEO

Intermediate

E commerce

Intermediate

BIOMEDICAL ENGINEERING

Intermediate

BUSINESS NEGOTIATION

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

COMPUTER HARDWARE

Intermediate

GOOGLE APPLICATIONS

Intermediate

LINUX

Intermediate

MICROSOFT WINDOWS

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

OPERATING SYSTEMS

Intermediate

COMPTIA SECURITY+

Intermediate

COMPUTER SECURITY

Intermediate

CYBER SECURITY

Intermediate

INCIDENT RESPONSE

Intermediate

INFORMATION TECHNOLOGY

Intermediate

NETWORK SECURITY

Intermediate

SYSTEM MONITORING

Intermediate

THREAT ASSESSMENT

Intermediate

VULNERABILITY ASSESSMENTS

Intermediate

Social profiles

Personal Website
Personal Website

Languages

English

Expert

Arabic

Expert

Memberships

Saudi Council of Engineers

Biomedical engineer

May 2024

Training and Certifications

Certifications
Security Operations Center (SOC) Fundamentals
Network Traffic Analysis with Wireshark
CompTIA A+ Certification (220-1101)
Google Project Management Certificate (v2)
Security+ –
Mastercard Cybersecurity virtual experience program on Forage
Google Cybersecurity Specialization
Aug 2025
Google Project Management Professional Certificate (v2)
May 2025
Successful Negotiation: Essential Strategies and Skills
Jan 2024
MRI Fundamentals
Jul 2023