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anas garjoume, supervisor sales

anas garjoume

supervisor sales·Lfassia Restaurant

United Arab Emirates

High school or equivalent, science

Work experience

Total years of experience: 4 years, 2 months

supervisor sales

February 2025 - July 2025

Lfassia Restaurant

Dubai, United Arab Emirates

February 2025 - July 2025

• Supervised daily front-of-house operations and staff performance
• Handled customer complaints and ensured satisfaction
• Trained new employees and managed work schedules
• Boosted sales through personalized service and upselling techniques
• Maintained hygiene and safety standards in line with UAE regulations

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

customer service and cashier

August 2024 - January 2025

Omar Odali restaurant

Dubai, United Arab Emirates

August 2024 - January 2025

• Operated POS and handled daily cash transactions
• Welcomed and served customers in a fast-paced café
• Assisted with food preparation and service coordination
• Ensured cleanliness of dining and service areas
• Took phone orders and managed delivery logistics

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

receptionist

May 2021 - May 2023

Royal Mansour Hotel

Marrakech, Morocco

May 2021 - May 2023

• Greeted and assisted hotel guests with check-in/check-out
• Managed reservations using hotel software systems
• Provided concierge-level guest support and VIP service
• Handled guest complaints and coordinated with departments
• Maintained detailed records and daily front desk reports

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

customer service agent

March 2020 - March 2021

Marjane

Beni Mellal, Morocco

March 2020 - March 2021

• Responded to customer inquiries and resolved complaints
• Managed returns, exchanges, and billing at service counters
• Supported promotional sales and in-store marketing
• Ensured customer satisfaction and store cleanliness
• Worked collaboratively with floor teams and inventory staff

Company industry:
Sales Outsourcing
Job role:
Customer Service and Call Center

Education

ALKAWTAR

June 2022

June 2022

High school or equivalent, science

Morocco

GPA (point): 2.6 out of 5

GPA (point): 2.6 out of 5

Successfully completed the Moroccan Baccalauréat with a specialization in Science, awarded by the Ministry of National Education. Final grade: Passable (10.5/20), equivalent to GPA 2.2 / 4.0.
View attachment

Skills

Cashiering
Expert
Cashiering
Expert
Team Supervision
Expert
Team Supervision
Expert
Supervising
Expert
Supervising
Expert
Hospitality
Expert
Hospitality
Expert
Customer Service
Expert
Customer Service
Expert
communication skills
Expert
communication skills
Expert
team supervision
Intermediate
team supervision
Intermediate
Microsoft Office / Computer Use
Expert
Microsoft Office / Computer Use
Expert
Multitasking
Expert
Multitasking
Expert
cashier & POS system
Expert
cashier & POS system
Expert
customer service
Expert
customer service
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Care
Expert
Customer Care
Expert
Call Center
Intermediate
Call Center
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

French

Expert

Training and Certifications

Training
Hospitality & Guest Services Workshop
L’Fassia Restaurant & Coffee, Dubai, UAE
Mar 2025
Food Safety & Hygiene Level 1
Dubai Municipality – Certified Trainer (via Omar Odali Restaurant)
May 2024
Point of Sale (POS) System Training
Marjane
Oct 2020
Customer Service Excellence Training
Royal Mansour Hotel
Mar 2022