Customer Care
ICT
Total years of experience :9 years, 5 Months
Took inbound calls, dealt with questions efficiently and effectively
and input data into
Delivers an excellent customer experience, helping customers
choose the right product and/or service for their requirements
* Conducts problem solving and troubleshooting
* Provides technical help to colleagues if required
* Conducts contract reconciliations, cashing up and stocktaking
* Achieves personal and store KPIs, consistently exceeding key
performance indicators, and individual and store targets
Extensya Liberation transformation
Provided excellent customer service at all times
* Assisted customers with finding suitable products and checked
availability in ERP System
* Maintained a friendly manner and calm, positive demeanour
when handling complaints
INFORMATION SYSTEM (CIS)