Residences Senior Butler/ head butler
Marriott hotels &resorts
Total years of experience :12 years, 3 Months
St.Regis Amman (The Residences) pre- opening
Fairmont Gold Supervisor At Fairmont Hotels Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive hotel within a hotel experience. As Fairmont Gold Supervisor, your leadership will foster an engaged team of service professionals who bring our exceptional Fairmont Gold standards to life and turn moments into memories for our guests. Hotel Overview: The Fairmont Amman Offers 317luxurious guestrooms and suites including Fairmont Gold, the brand s hotel within a hotel featuring amenities such as private reception and guest lounge. The hotel s food and beverage offerings will provide unique concepts designed to add flair and sophistication to an already exciting city. Summary of Responsibilities: Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Lead and manage the Fairmont Gold team to ensure all Fairmont Gold standards and operating procedures are adhered to Ensure the highest possible revenues are generated for Fairmont Gold with a minimum of associated expenses. Work with the Sales Front Office teams to ensure strategies are in place to maximize revenue opportunities Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels and plan the department accordingly Develop and maintain contacts with business partners, concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotels Resorts Handle guest concerns and react quickly, logging and notifying proper areas Work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation Balance operational, administrative and Colleague needs Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned
Concierge 7th of Jan 2007 - until 15th of Jan 2009
: 1st of Oct 2016 - 30th Nov 2017
Al Faisaliah Hotel a Rosewood hotels
Concierge shift leader 7th of Dec 2013 - 30th of May 2016
Senior Butler 7th of Dec 2011 -until 7th of Dec 2013
10th of April 2005- until 20th of Jun 2007
Secondary Education / Literary section
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