UNIT MANAGER
NATIONAL BANK OF KUWAIT
Total years of experience :18 years, 7 Months
• Successfully planned and coordinated the implementation of the below systems and initiatives : o Debit, Credit and Prepaid Central Card Issuance System. o Debit Instant Card Issuance System. o Central Metal Art Card Issuance System o BASE24-eps switch and PRM Fraud Mgmt. Systems o Card management system (CMS) for Debit and Prepaid Cards o ITM (Interactive Teller Machine) System o Tokenization for Debit and Prepaid Cards o Cardless ATM Transactions o Contactless and wallets acceptance on ATMs o ATM OS migration from WIN 7 to WIN10 o ITM OS migration from WIN 7 to WIN10 o EPO, TLS, HDE, RBU, iJournal, VIEW360 and S/W distribution systems for ATMs o CBK and schemes mandates o Security patches for application, OS and DB o Pay shield and THALES 10K upgrade
• Supervise a team of 8 IT managers and +4 testers
• Manage relationships with business, schemes, external vendors and auditors.
• Review and approves the regression and NFT testing scopes for the new projects and CRs
• Review, discuss and address the Internal/External audit findings
• Review, discuss and address the ISO security issues
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ANAS JUMA
• Led efforts to improve the availability of ATMs, CXP and BASE24-eps switch and increase the approval ratio of local and international transactions. The improvement reflected into VISA and MasterCarrd reports where the availability ratio increased to 99.99% and approval ratio to 98.09
• Managing ATM Switch unit
• Collaborated with business users to understand the problems and implement the solutions to address those problems.
• Analyzed the production incidents to identify the repetitive and critical cases in order to solve the root cause and managed to reduce the customer complaints by 50%
• Responsible for CMS, ATMs, Base24-eps switch, CXP switch, Thales HSM, VIEW360, Gasper, iJournal and fraud management system.
• Supervise the redesign of accessing the systems and applying the fixes and security patches
• Supports NBK strategies and Business plans for all branches (Kuwait, UAE, SAU, BAH, IRAQ and JORDAN)
• Identifying & understanding Users and IBG countries requirements for Customization & Product Enhancements and provide solutions.
• Ensure all requests assigned to Switch team are prioritized and closed within the associated SLAs.
ANAS JUMA
• Execute change implementations (BR/SCR) besides understanding the background of changes being implemented.
• Perform in-depth analysis and provide root cause for repetitive issues
• Ensure all routine activities (like daily checks, extracts, monthly jobs) are executed in a timely manner within the SLA.
• Ensure documentation of issues and projects worked upon is prepared and completed on time.
• Manage day-to-day issues.
• Base24 and Payment manager installation, Implementation, support, administration and testing.
• Proactive Risk management (ACI PRM) implementation and support
• Implement ATM Remote Key management using AKDS
• De-commission TRANS24 Legacy system by moving all the online interfaces and ATMs to Base24.
• De-commission DCMS Legacy system by moving all cards, CRM interfaces and settlement jobs to Payment Manager
• Perform regression and stress Testing for Base24-eps and Payment Manager using Paragon, VTS, ASSET simulator and Level4
• Perform the ONLINE certification with VISA, KNET, UAE SWITCH, BENEFIT, JONET, SAMA Switch/SPAN2 (OFFLINE & ONLINE) and ADVT testing.
• Implement and Test Mandates of VISA, MC, KNET, JONET, SAMA, BENEFIT, JONET, UAE Switch and FDI Switch interfaces.
• Develop and Maintain ATM Load files for all regions Kuwait, Jordan, Bahrain, UAE, IRAQ, and KSA.
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ANAS JUMA
• During this period, successfully implemented ISO Parser, Thales, Thales P3, u/Switchware and PowerCard for the below banks o Kuwait Finance House - Kuwait o Kuwait Finance House - Bahrain o Kuwait Finance House - Malaysia o Kuwait International Bank - Kuwait o Bahrain Islamic Bank - Bahrain o Dijal and Forat - Iraq o Al Tawoon Bank - Iraq o BARWA Bank - Qatar o Qatar Islamic Bank - Qatar o Commercial Bank of Dubai - Dubai o Abu Dhabi Islamic Bank - Abu Dhabi o Abu Dhabi Islamic Bank - Egypt o Bank Al-Jazira - KSA o Bank Alinma - KSA o CAC Bank - Yemen