Process Engineer
Arma Group
Total years of experience :7 years, 2 Months
• Developing, configuring and optimizing industrial processes.
• Assessing processes by taking measurements and interpreting data.
• Supervising 12 workers and reviewing the production plan by examining the plant and monitoring the production process.
• Managing and assigning administrative activities to operation coordinators and following up on the work efficiency.
• Monitoring the production process to meet our client's demand.
• Building a strong network, establishing new businesses, running effective meetings with clients, understanding their needs, and develop relationships.
• Providing clients with technical support regarding supply chain projects.
• Preparing proposals & quotations, coordinating sales projects and meeting sales targets.
• Negotiating contracts, terms & conditions and close deals.
• Planned strategic brand-building events to expand product portfolio.
General Purpose: Representing the company positively through greeting guests, assisting customers and accepting their payments; while providing an extraordinary customer experience.
Main Roles:
• Collecting payments and bag purchases for customers through maintaining an accurate cash drawer.
• Handling exchanges and refunds in a quick, efficient manner.
• Resolving customer disputes to maintain positive relationships.
Achievements:
• Two-time Employee of the month award; for delivering excellent customer experience.
• Currently training junior cashiers.
General Purpose: Interacting with customers by telephone to provide and process information in response to technical inquiries, concerns, complaints and requests about products and services.
Main Roles:
• Diagnosing and resolving technical issues involving internet and landline connectivity.
• Handling escalated calls and providing 1st & 2nd Level Technical Support to end-users.
• Responding promptly to customer inquiries, handling and resolving customer complaints.
Achievements:
• Best virtual NPS, Dec 2016 - Jan 2017.
• Outstanding average NPS (49%) Performance in Q1 & Q2 - 2017.
• Observed raw materials passing by crushing & grinding, burning then cooling stages; till bagging.
• Provided key support for data analysis and collaborated with other teams on large scale projects.
• Monitored how crude oil undergoes distillation, reforming and isomerization processes.
• Assisted in providing technical support to refinery operations.
• Analyzed petroleum samples in chromatography, petroleum testing and Spectroscopy laboratories.
• Troubleshooted performance issues and provided engineering support to operations.
• Researched sources of solar energy and wind, tested solar thermal systems and solar cells.
• Monitored and evaluated equipment performance.
• Research Project (MSc): Investigations on the impact of gravel contents on the micromechanical behavior of composite soils, over employing compression tests (on global scales) and DPIV analysis (on local scales). • Key Modules: Chemical Products Design & Development - Batch Process Engineering - Pharmaceutical Formulation - Advances in Chemical Engineering - Multi-Scale Modelling & Simulation - Advanced Reaction Engineering - Materials Structures & Characterisation.
• GPA: 3.86 - 3.96 in the last two years, respectively. • Graduation project grade: Excellent Theoretical graduation project: Catalytic reforming of Naphtha Practical graduation project: Cellulose fibre insulation