Sales manager - Luxury Travel Retail
Pure Gold Jewellers
Total years of experience :11 years, 11 Months
• Responsible for 17% increase in revenue by achieving annual sales of $7.2M.
• Listened to customer complaints and took measures to eliminate issues or make adjustments to operaons, resulng in increased customer sasfacon.
• As an exceponal leader with experse in retail operaons, achieved amazing sales targets and a movated team by implemenng innovave strategies.
• Responsible for hiring and movang 100-member team which resulted in producing sales of more than $7.2M per year.
• Collaborated with procurement managers on weekly basis to devise techniques to persuade purchasers and overcome obstacles to close deals which benefited both purchaser and seller.
• Presented management with new strategies to increase sales of products, enlarge territory, and increase market share.
• Made adjustments to sales procedures by tracking customer behavior, market trends, and current market share to realign company goals.
• Closely supervised team members, sales plans, and tracked employee performance, resulng in producve and consistent growth.
• Created the best pricing of goods to address company goals, retain customer sasfacon, and enable the company to meet its profit goals.
• Collaborated with markeng manager to design and implement plans for region specific customers.
• Determined strategies to address sales numbers and profitability.
• Suggested changes to products to increase sales numbers and strengthen customer interest.
• Developed new strategies to capitalize on opportunies, meet company goals, and increase company's growth.
• Assessed performance in each store locaon to understand market and customer trends and suggest ways to improve sales.
• Responsible for hiring and movang 160-member team which resulted in producing sales of more than $12M per year.
• Responsible for 15% increase in revenue by achieving annual sales of $4M.
• Ulized performance data to assess operaons and made adjustments in staffing to increase producon to meet current demands from clients.
• Performed staff evaluaons poinng out individual's strengths and made construcve suggesons for improvement on their weaknesses.
• Performed team evaluaons and determined areas that needed improvement or more effort.
• Conducted cost, schedule, contract, and risk analyses to determine what and if acon was needed and idenfied ways to increase profits.
• With input from staff, implemented changes to modernize and simplify procedures to increase profitability and increase customer sasfacon.
• Performed weekly staff evaluaons and idenfied staff for promoon, reassignment, and those posions that needed to be eliminated as needed.
• Designed quarterly business plans to be implemented to surpass company's long-term goals.
• Created promoonal strategies to increase business while remaining within budgetary guidelines of company.
• Implemented new sales strategies for increasing UPT resulng in team surpassing monthly sales goals.
• Supervised Visual Merchandisers in the creaon of excing and eye-catching displays of new merchandise.
• Designed clothing styles and constructed them through various suppliers.
• Designed the labeling for mulple brands, including fabric to be used, paern and finish, prinng and trim.
• Used tesng strategies to idenfy market trends within various groups of buyers.
• Collaborated with line planner to increase sales and increase market share.
• As needed, arranged for and/or conducted onsite training for employees.
• Provided buyers with changes of fashion accessories and samples according to the season.
• Movated staff and promoted fashion goods to achieve sales and business goals.
• Attracted and retained top-quality staff by conductng effectve job interviews, conductng performance evaluations, giving constructve feedback suggesting improvements as needed, and rewarding top sales performers.
To opmize company operaons, communicated daily with customers to collect feedback, resolve issues, and understand their needs.
• Enhanced sales by implemenng merchandise and promoonal changes.
• Cross-sold accessory items and increased store sales .
• Conducted accurate count of stock-on-hand and reconciled discrepancies to maintain inventory.
• Instructed and assisted staff regarding the compleon of complicated sales, resolving issues effecvely, and dealing with difficult clients.
• Updated staff schedules to ensure adequate coverage during mes when customer demands were expected to increase.
• Assessed sales performance and sales reports to make recommendaons to improve inventory accuracy.
• Planned and implemented in-store events, such as contests, to promote merchandise to increase customer parcipaon and increase sales.
• Assisted Sales Manager in product launches across South India.
• Acted as Liaison between management, customers and suppliers.
• Client Management and servicing.
• Supervised events like product launches for Tata, Fosters, Hero Honda, Ponds, Seagram’s and Bajaj.
• Directed and supervised all event support staff.
• Advised client on set-up options using cost effective methods.
• Problem solving and handling customer queries and complaints.