System and Network Administrator
Gushat International Group
Total years of experience :6 years, 11 Months
support reliable and effective use of complex IT systems by end users
Resolve any tech-related issue
Installation and patching
Monitor and maintain computer systems and networks
Firewalls Sophos
IP cameras & IP phone implementation and troubleshooting
install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
* troubleshoot system and network problems, diagnosing and solving hardware or software faults
* replace parts as required
* provide support, including procedural documentation and relevant reports
* follow diagrams and written instructions to repair a fault or set up a system
* support the roll-out of new applications
-Handle all incoming/outgoing customer calls and emails and ensure smooth operations
-Making bookings and arrangements for customers via email and phone
- Handling customer complaints and escalations
-Monitor and support drivers to ensure high quality service
-Updates job knowledge by studying new product descriptions; participating in educational opportunities
Main activities and responsibilities
•Obtains client information by answering telephone calls; interviewing clients; verifying information.
•Determines eligibility by comparing client information to requirements.
•Establishes policies by entering client information.
•Informs clients by explaining procedures; answering questions; providing information.
•Maintains communication equipment by reporting problems.
•Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
•Updates job knowledge by studying new product descriptions; participating in educational opportunities
Main activities and responsibilities
•Documents financial transactions by entering account information.
•Summarizes current financial status by collecting information.
•Substantiates financial transactions by auditing documents.
•Maintains accounting controls by preparing and recommending policies and procedures.
