IT Department Assistant Manager
BLOM Bank s.a.l
Total years of experience :22 years, 3 Months
• Oversees the processing of all computer systems in the production and/or test environments.
• Insures proper utilization of CPU resources, channel I/O completion, peripheral devices and DASD requirements.
• Supervises the application processing streams as they enter and exit any of the enterprise processors.
• Performs quality control checks to insure an effective and productive data center.
• Manages and directs all subordinates on the shift including operations analysts and computer operators.
• Insures that published security procedures for both the physical area and the data belonging to the enterprise are enforced including insuring computer room access is limited to those authorized personnel with proper identification and/or card access.
• Monitors and maintains all resource access requests for top-secret security authorizations during weekends and other off-shift periods.
• Recommends staffing changes and promotions for computer room personnel.
• Assures that equipment is properly maintained and utilized.
Directs the work and supervises the performance of the computer operations staff.
Plans, schedules, and allocates work on a day-to-day basis insuring the timely completion of assigned work.
Maintains an adequate staff of qualified, trained equipment operators.
Selects and trains new personnel and existing personnel in the use of current or new equipment and the performance of current or new work.
Maintains workload control, reviews output quality, and insures acceptable employee performance by utilizing frequent and thorough follow-up procedures.
Informs Head of Information Technology of employee performance, area problems and resource requirements on a timely basis.
Prepares periodic performance reviews in accordance with the bank standards for all employees within the area.
Complies with all the applicable and effective policies and procedures between BLOM Bank head office and Jordan.
Assists in the planning, direction and control of the activities and equipment in the Information Technology department for Jordan Branches.
Helps to insure that appropriate quality, legal, and administrative requirements are maintained.
Interacts with users and other Information Technology sections to help insure the effectiveness of departmental performance.
Helps in managing the activities of and has administrative responsibilities for data entry operators and data control specialists
Core Banking Administration, troubleshooting and monitoring " AS400 "
- Work as admin for DVR system management administration, Backups, configuration and security
- Follow up daily schedule check and maintenance for DVR system in all Branches
Check the DVR status, live camera’s, playback status, and storage capacity
- Work as admin for data Center management and administration, Backups and security .
- Sever installation and preparation
- Monitoring system stability and security
- Management data center place from server locations TC communications, switch connections, patch panels, and out side connections.
Responsible as admin for ECC Application "Electronic Checks Clearing"
between Central Bank for Jordan and BLOM bank from Generate reports,
management and integration between ECC Servers and Core Bank application.
- Technical support and help desk to main core Bank System IBM AS400, with responsibility about daily schedule from start of day to the end of day backups and system status checks, work with problems, support and guide user, fix
main core application problem from users active jobs and printing queues to user permission and status
- Install and prepare new AS400 servers from O.S installation, console preparation and network configuration
- Work smoothly with IBM I series Power 5, 6 and 7 operations and management
Responsible for support users as a help desk in ministry of Water & Irrigation (MWI) in section "Program Management Unit PMU" with XP environments which connected to Windows NT Domain (DC) and migration to Windows 2003 server later, trouble shooting mailing service by lotus Notes and Microsoft outlook, contact users by telephone and provide users with effective solutions for the problems, working in vast area of works as many as 500 employees, doing administrative tasks such adding users to domain, assign privileges to users, and creating accounts, maintenance hard ware and software to workstation installation software and configuration, and work usefully in MS Office programs troubleshooting and maintenance.
Study on Information Technology & computing in Arab Open University
A diploma Degree in Information Technology IT
