Service Manager
Diyar United Company
مجموع سنوات الخبرة :15 years, 7 أشهر
• Managing a project with five sub-Services:
o Helpdesk Function
o Network Support
o System Development
o Infrastructure monitoring through NOC
o ITIL Implementation
• Incident Management, Problem management, Request fulfillment, Change management.
• Service strategy, Service Design, Service Transition, Service Operation and Continuous Service Improvement.
• Implementing ITIL best practices to get ISO 20000 Certification.
• Generating performance reports on weekly and monthly basis.
• Building a clear understanding of customer services, then anticipate and influence customer demand for services.
• Insuring service availability alongside service capacity.
• Insuring all services meet SLA especially when dealing with 3rd party suppliers.