Client Relations Officer
IFZA
Total years of experience :7 years, 9 Months
Handle customer inquiries both telephonically and by email
• Manage and resolve customer complaints
• Responsible in making sure that all application documents submitted
comply with the standard requirement requested by the licensing
authority
• Give regular updates to the client on their license, immigration, and
visa process
• To make sure that updates are sent out to the Sales Team
• Responsible in doing "Daily Leads Count" and "Missing Leads • Support sales team in times of high load and absence
• Manage and update the CRM
• Notify the sales agent on company trade license renewal
•Maintainedofficebyorganizingofficeoperationsandprocedures
•Managedtelephonecalls, supplying, andgettingdataanddirectlytalking
to a suitable person
• Greetingandassistingvisitors
•Processed, typed, edited, andformattedreportsanddocuments
•Assistedwithcopying, scanning, faxing, emailing, andtravelbookings
•Fileddocuments, preparedemploymentofferletters, preparedpayment
acts, as well as entering data and maintaining data base of each
employee
•Arrangedandscheduledappointments, meetings, andevents
• Purchasedofficesupplies, equipment, andfurniture
•SupportedandassistedtheCEOinallmattersincludingsecretarial
duties, personal, administrative, confidential matters
• Working in a team, provide high service.
• Collaborate event strategies, objectives, and program goals with
internal management team.
• Representing the company in various exhibitions.
• Promoting client's products and services to the public.
• Prepare and create name badges, agendas, attendee lists, and all
other meeting materials.
• Enthusiastically interacting with customers face-to face.
• Answering questions & registering interested customers.
• Creating positive brand awareness for clients.
• Working as an assistant at events such as trade shows, official
meetings, conferences, weddings, private events
● Provide administrative and clerical support to departments or individuals.
● Schedule and arrange meetings .
● Handle information requests.
● Arrange for outgoing mail and packages to be picked up.
● Prepare statistical reports.
● Coordinates office management activities.
● Maintain office procedures.
● Relay directives, instructions and assignment to executives.
● Receive and replay telephone messages.
● Direct the general public to the appropriate staff member.
● Maintain hard copy and electronic filing system.
-Greet customers as they step into the hotel facility
-Ensure that lobby area is tidy and presentable
-Attend to customer complaints
-Provide helpful and inviting environment for guests
-Ensure book registration of each guest as they arrive
-Coordinate the activities of other hotel workers
-Answer questions asked by guests
-Ensure maintenance of the hotel facility
-Constantly remind servers of guests waiting