Anastasiia Tsepinova

• Supervised and coordinated front-of-house operations, including
servers, bussers, food runners, hosts, and bartenders, ensuring smooth
workflow and high-quality service
• Supervised and coordinated front-of-house operations, including servers,
bussers, food runners, hosts, and bartenders, ensuring smooth workflow
and high-quality service
• Implemented operational checklists and simplified tip-out system,
increasing efficiency, accountability, and team satisfaction
• Resolved customer complaintsprofessionally, maintaining high
customer satisfaction and repeat business
• Contributed to menu development by writing detailed dish
descriptions and translating items into Russian, supporting a
multilingual menu and enhancing the dining experience for
international customers
• Ensured compliancewith restaurantstandards, food presentation,
service protocols, and overall operational quality
• Coordinated with kitchen and bar teams to guarantee timely order
delivery and operational efficiency
• Monitored inventory, restocked supplies, and assisted with shift
reporting and performance evaluations

• Streamlined clinic operations, ensuring uninterrupted patient
services and efficient workflows, improving operational
efficiency by 30%
• Recruited, trained, and managed administrative staff, boosting
team performance and service quality, resulting in a 20%
increase in patient satisfaction
• Optimized staffscheduling and workflow, increasing
productivity and reducing downtime by 25%
• Managed procurement and inventory ofmedical and office supplies,
reducing shortages and cutting costs by 10%
• Developed and implemented an electronic shift handover log, rolled out
across multiple clinics, enhancing operational efficiency and staff
accountability, reducing communication errors by 50%
• Resolved complex client issues and complaints, improving patient
retention by 30%
• Ensured compliance with medical documentation standards and
quality procedures, minimizing errors and maintaining 100%
regulatory compliance
• Worked in IDENT, 1C, Bitrix, MS Word, and Excel

• Managed guest check-ins, check-outs, and accommodation, ensuring
smooth operations and high satisfaction
• Supervised front desk and housekeeping staff, improving team
performance and service quality
• Handled cash operations, payments, and purchase requests, optimizing
financial and material control
• Trained and onboarded staff, maintaining discipline and operational standards
• Communication with guests, resolution of all non-standard and conflict situations;
• Managed guest feedback and reviews, resolving conflicts and
boosting guest retention
• Conducted inventory audits and supported process improvements,
enhancing workflow efficiency
• Assisted property manager with overall operational oversight and compliance
• Worked with Fidelio and Elpost program

• Ensured cabin safety and compliance with aviation procedures during
boarding, takeoff, flight, and landing
• Secured luggage, checked seat belts, and briefed passengers on
safety and emergency procedures
• Collaborated with pilots and flight crew to support smooth and safe operations
• Delivered personalized, high‑level service to business class
passengers, including meal and beverage service, amenities, and
luggage assistance
• Monitored passenger wellbeing and handled medical or emergency
situations, coordinating with crew as needed
• Performed pre‑flight and post‑flight checks, and managed
acceptance and coordination of luggage, mail, and cargo

• Facilitated registration, badge issuance, and on-site participant guidance,
reducing waiting times and enhancing attendee experience
• Managed assigned tasks and resolved non-standard situations
efficiently, maintaining high operational standards
• Provided real-time information and logistical support to
delegates and organizers, contributing to the overall success of
the summit
• Assisted with coordination between international teams, vendors, and
security, ensuring seamless event operations