Systems Engineer
Dubai Investment Group
Total years of experience :19 years, 11 Months
• Day to day servers’ health monitoring
• Server hardware and software installation, implementation and troubleshooting.
• Ensure all corporate messaging systems (Exchange Server and Blackberry Enterprise Servers) are available for the clients/users.
• Disk storage space capacity planning (SAN).
• Systems (Mailboxes, Databases and user files) backup and recovery.
• Security patches and software updates deployment.
• Database installation and modification as per application requirements.
• Server licensing and 3rd party registration management (Microsoft licenses, 3rd party digital certificates, domain registration, Citrix licenses, Arc Serve, etc.).
• Servers’ hardware and software support management (HP, Microsoft, Symantec, Arc Serve, Citrix, Advent, Reuters, Bloomberg, Nortel, and APC).
• Server security and group policy (GPO) implementation. User Support and helpdesk administration:
• Provides day to day support to all users on all sites (DXB and US).
• Attend to all trouble tickets, support calls or IT related reported issues.
• Provides remote support to remote users.
• Provides desktop, laptop, printers, fax, mobile phone and audio/visual support.
• Local Area Network (LAN) and Wide Area Network (WAN) design installation, implementation and troubleshooting.
• Provides remote access to users via Citrix VPN or XENAPP.
• Network security design, evaluation and implementation.
• Networking hardware and software administration, configuration and troubleshooting (Switches, routers, Threat Prevention System, SPAM filter and Firewalls)
• Ensuring the voice system (PABX-Digital and Voice-over-IP) availability.
• Extension provisioning to users.
• Voice Mail provisioning to users.
• Extension billing and call recording management.
• Vendor and Contract Management:
• Communicate with vendor for hardware and software procurement.
• Manage vendor hardware support and technical support contracts.
Key Responsibilities
" VM Ware Esx and Citrix Xen server support
" SharePoint Support
" Avaya IP telephone Support
" Access Control support
" Web filtering Proxy, Websense, Solarwinds.
" Captaris Right Fax Solution
" Blackberry Server and Device support
" EMC SAN Support
.
MS Exchange 2003, 2007, 2010& Outlook
" Systems / Network Administration.
" Analyze and Design New Servers and Storage systems
" Active Directory administration and monitoring for domain & exchange
" Enhanced client server applications to enable smooth interaction with dial up connections.
" Implement TCP/IP core networking services using Windows NT, DHCP, and WINS & DNS.
" Optimize LAN using performance reports and monitoring applications in 24x7
environments.
• Systems/ Network Administration.
• Analyze and Design New Servers and Storage systems
• Active Directory administration and monitoring for domain & exchange
• Enhanced client server applications to enable smooth interaction with dial up connections.
• Implement TCP/IP core networking services using Windows NT, DHCP, and WINS & DNS.
• Optimize LAN using performance reports and monitoring applications in 24x7 environments.
• Mail Server/Client systems installation and support, (MS Exchange 2003& Outlook)
• Initiated Multiple technical Projects that improved Business functionality
• Troubleshooting of hardware devices
• Structured cabling, Installation of peripheral devices.
About The Company: Software Development Company with competitive products in Accounting and Hospital
Management sector Operates in all over India and also in Gulf Countries UAE and Qatar.
Key Responsibilities
Installation and Database Configuration of Software Products.
Troubleshooting of hardware devices, Troubleshooting of LAN.
Evaluated Designed and Installed Network for more than 150 end users
Upgraded workstations and printers to 100 Mbps which improved desktop connectivity.
Established Internet connectivity for 75 end users through Microsoft Proxy server
Installation and Configuration of Hardware Software and Networking.
Structured cabling. Installation of peripheral devices.
Worked as Co-ordinator with Arena Multimedia (Palakkad
3 Year) in 2000-2003 with 70% marks