Hyundai Retail Sales Manager
GB Ghabbour Auto
Total years of experience :16 years, 4 Months
- Responsible for 15 Hyundai Exclusive showrooms, with a 75 headcount and 7 direct reports covering sales, Customer satisfaction, showrooms performance, sales closing ratio, Visits, calls, target distribution, and price map
- Contributed to revenue increase in 2018 by 10 % earning new accounts and upselling 35 % at existing accounts
- Monitoring P&L Reports to reduce cost and maximize the OP of Hyundai outlets
- Increased Customer Satisfaction to be not less than 90% in all outlets
- Follow up on all marketing campaigns and yearly plans
- Follow up on the sales reports (Daily, Bi-Weekly, monthly, yearly)
- Contributed in maintaining 24 % in PC market share as per the Automotive Marketing Information Council"AMIC" report
- Increased market share from 3 % to 4 % for the Mazda & Chery Brands
- Responsible of dealers' sales performance management for Mazda and Chery brands
- Established Dealers' monthly targets setting
- Dealers' monthly sales performances follow up & Stock Reports
- Contributed to 2017 's revenue by 25 % by earning a new account and 50 % by upselling at an existing account
- Managing a team that ensures all GB Auto facilities (Sales & after Sales) are as per brands' CI standards
- Evaluate dealers' outlets to make sure they meet brands' CI standards.
- Won the Hyundai Global Award for new CI application among Middle East and Africa Dealers in 2017
- Responsible for all Hyundai Egypt passenger cars division and liaising with Hyundai headquarters in Dubai for network development, expansion plan and Corporate identity renovation according to Hyundai Global CI Standards
Responsible of 10 showrooms Sales operations in Greater Cairo
- Customer satisfaction achievement and maintenance through achieving 90% of customer Sales Satisfaction
Index (SSI).
- Sales performance management and achievement
- Responsible of creating and monitoring P&L report for retail outlets and monthly follow up.
closely with GCOO on multiple areas in the corporation (Sales, After sales, Retail network)
- Continuous market survey and information collection and updates, to help in sales decision-making.
- Working on sales activities and process development for the entire sales network.
- Head the delegation from GB auto’s dealers to Korea to properly introduce HMC objectives.
Part of the team responsible of PHD Sales in Egypt and Dubai
- Among top performers in terms of sales volumes achievement
- Attended most major sales exhibitions in Cairo and Dubai, meeting new clients to present our new
projects.
- Graduation project was on “Egypt’s Medical Tourism”, Final Grade B