Consular Office
The British Embassy
مجموع سنوات الخبرة :17 years, 9 أشهر
• Preparation, filing & retrieval of consular documents;
• Maintenance of consular shared area;
• Management information assistance;
• Contact for Dusseldorf regarding PPC;
• Manage customer feedback activities;
• Handling of Consular General enquiries;
• PAF retrieval and forwarding;
• Provision of counter back up;
• Assistance with out-of-hours crisis contingency plan;
• Conduct section induction training.
• Utilization of both manual and computerized systems, ensuring passengers and their baggage were checked-in correctly, processed flight and travel documentation, namely passports and tickets, and issued boarding cards;
• Identity checked passports, and furthermore routinely developed in-depth knowledge and adhered to the airport's security procedures, travel code designations, company policies, security & travel regulations including Visa regulations utilizing the Tim book;
• Confirmed/altered bookings, and sold tickets for journeys, which were not yet fully booked;
• Worked quickly but in a methodical and organized way, whilst under pressure, ensuring on-time departure of all aircraft, thus minimizing delay;
• Operated the PA system to make boarding announcements;
• Assisted with presenting at Immigration;
• Boarded, closed and met flights at the gate, ensuring head-counts were accurate through reconciliation of boarding passes and associated documentation;
• Liaised with dispatch and ramp agents;
• Assisted passengers with special needs;
• Dealt with PAX for lost and damaged baggage through the ‘World Management’ system.
• Utilized both manual and electronic information systems to check-in visitors;
• Handled customer orders and payments;
• Responded to public inquiries;
• Received, directed and relayed telephone, fax, and eMail messages;
• Picked up and coordinated delivery of mail;
• Opened and date stamped general correspondence;
• Maintained the general filing system and filed all correspondence;
• Recorded and handled incoming and outgoing couriers;
• Arranged maintenance visits and logged the duration thereof;
• Maintained an adequate inventory and monitored the use of office supplies.
• Helped maintain efficient and cost effective store operations through tight stock control, security consciousness, correct sales procedures, good housekeeping and administration;
• Maximized branch sales, consistently meeting set sales targets, and demonstrating high trading standards;
• Developed & maintained consistently high quality standards of customer service using product knowledge;
• Presented merchandise to the customer effectively and promoted brand awareness.
• Overseen all aspects of the everyday running of the cafe/bar;
• Ensured budget targets were met;
• Replenished and controlled stock;
• Prompt reporting of issues;
• Reported untoward incidents promptly and ensured compliance with health and safety standards;
• Ensured customer satisfaction and handling complaints;
• Managed staff deployment including forward planning for leave.
• Helped maintain efficient and cost effective store operations through tight stock control, security consciousness, correct sales procedures, good housekeeping and administration;
• Maximized branch sales, consistently met set sales targets, and demonstrated high trading standards;
• Developed and maintained consistently high quality standards of customer service through consistent product knowledge;
• Presented merchandise to the customer effectively and promoted brand awareness;
• Processed various methods of goods payments.
• Sold holiday and travel products to customers;
• Met sales targets, as set out by the travel agency manager;
• Dealt with complicated customer itineraries;
• Handled customer orders and payments;
• Utilized both manual and electronic information systems to view & record holiday packages and bookings;
• Liaised with tour operators and key partners, such as hotels and airlines, regarding bookings & schedules;
• Undertook general administration tasks;
• Advised clients about passports, vaccinations, visas, foreign currency, travel insurance, car parking, car hire abroad and excursions in resorts;
• Conducted tour operator assessments of hotels and resorts;
• Dealt with customer complaints;
• Organized displays of promotional material.
• English; • Mathematics; • Accounts; • Geography; • Religious Education.