Training Coordinator
Daimler Middle East & Levant FZE
Total years of experience :4 years, 4 Months
•Preparation of the yearly Training Planning/Programme in co-ordination with the Training Manager and Trainers for Mercedes-Benz - management, sales, technical & non-technical and sales training
•Super user for Saba - Mercedes-Benz Learning Management System
•Generating various reports for the management & general distributors
•Managing the training calendar and timely announcements of trainings to the general distributors
•Manage student and member inquiries
•Create Purchase Requisitions and Service Level Agreements with AX system
•Correspondence with General Distributors
•Arrangement of vehicles for training from the general distributors
•Travel & visa arrangements, hotel accommodation, transportation and catering arrangements for the training participants
•Organize training events for new Mercedes-Benz market launches
•Approached customer requirements in tactful ways of winning sales while maintaining and developing relationships with existing customers.
•Conducted market researches and cold called to generate prospects, responded to customer inquiries, acted as a contact between the company and its existing and potential markets; negotiating the terms of an agreement, costs, delivery and specifications with buyers and managers.
•Advertised on forthcoming product developments and discussed special promotions.
•Created detailed proposal documents, made accurate, rapid cost calculations and provided customers with quotations often as part of a formal bidding process which is largely dictated by the prospective customer.
•Reviewed my own sales performance, aiming not only to meet but to exceed targets; while attending team meeting and sharing best practice with colleagues.
•Administration & Organization
•Explained company personnel policies, benefits, and procedures to employees and job applicants; Recorded data of each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.
•Handled advertising and posting of job vacancies, and notified eligible workers of position availability.
•Arranged in-house and external training activities.
•Provided assistance in administering employee benefit programs and worker's compensation plans.
•Communication & Client Relations
•Answered a high volume of incoming calls and in-person inquiries from clients and colleagues; treated each person with respect and provided information and referrals.
•Acted as liaison and maintained open lines of communication among senior executives, board members, shareholders, middle management and administrative staff.
•Wrote correspondence; proofed and edited press releases and other documents to ensure accuracy and consistency.
•Coordinated preparation and timely dissemination of company reports and slide presentations for board meetings.
Provided support to divisional managers to help ensure effectiveness of their assigned functions. In this role, I was required to welcome the unfamiliar and encourage different thinking; find a way - invent, improve, solve; learn from success and mistakes; pitch in, volunteer their knowledge, capability and networks; step up and take accountability; persevere and do what it takes; and aim high and deliver exceptional results.