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Andrei Bisca, Director of Operations

Andrei Bisca

Director of Operations·YSeventy7 ( Dubai & Doha)

United Arab Emirates

Bachelor's degree, Business Law

Work experience

Total years of experience: 15 years, 3 months

Director of Operations

January 2024 - Present

YSeventy7 ( Dubai & Doha)

Dubai, United Arab Emirates

January 2024 - Present

• Spearheaded the operational management of YSeventy7s flagship restaurant
concepts, including Carine, IZU, and Kai Enzo, delivering outstanding dining
experiences and driving brand reputation.
• Coordinated across departments to ensure seamless execution of operations

Company industry:
Catering, Food Service, & Restaurant

Hotel Manager

February 2021 - Present

Holiday Inn Express Dubai

Dubai, United Arab Emirates

February 2021 - Present

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Assistant Front Office Manager

March 2012 - February 2026

InterContinental Hotel,

Bucharest, Romania

March 2012 - February 2026

• Responsible of overall operations of the Club Lounge
• Manage all aspects of front desk daily operations for assigned shift
• Schedule employees to ensure proper coverage
• Highly involved in achieving IHG Winning Metrics (2014: 10 out of 10 achieved, out
of which 3 with direct responsibility and overachieved: HeartBeat, Loyalty
Recognition and Problem Handling)

Company industry:
Hospitality & Accomodation
Job role:
Management

Team Leader– Butler Services

April 2011 - February 2026

Burj

Dubai, United Arab Emirates

April 2011 - February 2026

• Leading, motivating and continuously developing the Butler Team in order to
maximize colleague productivity, departmental revenue, guest satisfaction &
department COS scores
• Overseeing all aspects of the floor operation, including administrative tasks to
ensure standards and consistency are always maintained to the highest level.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Hotel Manager

January 2021 - December 2023

Ishraq Hospitality

Dubai, United Arab Emirates

January 2021 - December 2023

experience.

Company industry:
Hospitality & Accomodation

Director Of Front Office

June 2018 - December 2020

Beach Rotana Complex

Abu Dhabi, United Arab Emirates

June 2018 - December 2020

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Director of Front Office Operations

June 2018 - December 2020

Beach Rotana Hotel and Residences,

Abu Dhabi, United Arab Emirates

June 2018 - December 2020

• Responsible for overseeing the operations of 3 hotels and managing a team of 120
colleagues

Company industry:
Hospitality & Accomodation
Job role:
Management

Director of Rooms

October 2016 - January 2018

InterContinental Hotel Malta

San Giljan, Malta

October 2016 - January 2018

Malta, 481 rooms, Malta
InterContinental Malta Hotel is a luxurious 5-star hotel located in the heart of St. Julian’s, Malta, offering 451 Rooms, 6 Restaurants & 6 Bars, a private beach, 6000 square meters of Conference & Banqueting Space and 30 meetings rooms

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Director Of Rooms

October 2016 - January 2018

InterContinental Hotel and Holiday Inn Express,

San Giljan, Malta

October 2016 - January 2018

• Employee engagement score increased by 10% in 2015
• Guest Experience scores increased by 13.8% in 2015
• Hotels Budget 2015 of 25m EUR achieved and exceeded by 2.5m EUR (60/40 -
Rooms/F&B)
• Managing the operations through and extension of additional 30 luxury designer
suites, a new Casino, and new Club InterContinental Lounge

Company industry:
Hospitality & Accomodation

FRONT OFFICE MANAGER

May 2015 - October 2016

Radisson Blu and Park Inn By Radisson

Bucharest, Romania

May 2015 - October 2016

’s Leading Business Hotel in 2013 & 2014 at the WTA

Company industry:
Hospitality & Accomodation
Job role:
Management

Cluster Front Office Manager

May 2015 - October 2016

Radisson Blu and Park Inn by Radisson,

Bucharest, Romania

May 2015 - October 2016

• Responsible for assisting the Director of Operations by leading and managing all
sections of the Front Office Department to ensure the highest standards
• Successful pre-opening of Park inn by Radisson 1 month ahead of schedule
• Increased FO upselling by 25% in the first 6 months
• Employee engagement score increased by 10% in 2015

Company industry:
Hospitality & Accomodation
Job role:
Other

Education

Hyperion University

June 2011

June 2011

Bachelor's degree, Business Law

Romania

Hyperion University

January 2011

January 2011

Bachelor's degree, Law

Romania

Skills

pre opening

Expert

C

Expert

FRONT OFFICE

Expert

MANAGEMENT

Expert

MEETING FACILITATION

Expert

ADMINISTRATION

Intermediate

SAFETY

Intermediate

BASIC

Beginner

DELIVERY

Beginner

GENERAL MANAGEMENT

Beginner

LANGUAGES

Beginner

operations management

Expert

planning

Expert

team leadership

Expert

operation

Expert

problem solving

Expert

rooms division

Expert

negotiation

Expert

opera

Expert

revenue management

Expert

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

FINANCE

Intermediate

LEADERSHIP

Intermediate

MANAGEMENT

Intermediate

MARKETING

Intermediate

MARKETING STRATEGIES

Intermediate

OPERATIONS

Intermediate

REPUTATION MANAGEMENT

Intermediate

SUPERVISION

Intermediate

TEAM MANAGEMENT

Intermediate

Languages

English

Expert

Italian

Expert

Romanian

Expert

Hobbies and interests

Golf
Greatfood
Travel
Scuba diving