Ecommerce Supervisor
DHL Express
Total years of experience :15 years, 9 Months
I am responsible on team of 4, The Dept Goal is to train customers on using web and desktop tools of DHL, technically support customers, preparing the reports, reducing the manual works and waybills and take decision with our depts of how, when and approve the quantity of manual waybills.
Assist the customer retention & care supervisor to carry out relevant CS staff orientation programs and on- the-job training for CSA recruits
DHL Customers
Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipments etc.
Handle all trace enquiries in accordance with service standards and processes.
Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies
Respond to customer queries regarding information on prices, customs requirements etc
responsible for answering customer calls and inquiries ensure customers bookings are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value added services.
marketing manager,
responsible for team