أندرو إيهاب

o Installing authorized software to laptops and desktops
o Troubleshooting all software Problems, Installing and Managing Domain Active
Directory, Firewall and Database Servers.
o Installing and configuring computer spare parts
o Detect the defective computer spare parts and replace it.
o Investigating, diagnosing and solving computer software or applications faults
o Hardware Troubleshoots, Software Operations, Backup Operation, Domain
Administration).
o Shared hosting servers: Domain names registration, Creating hosting accounts.
O Putting Propose solutions to increase efficiency in relation to technical support
operations.
o Ensure incidents are routed to the proper next level/organization as part of the incident management process.
o Stay up-to-date on emerging technologies

o Installing authorized software to laptops and desktops
o Troubleshooting all software Problems, Installing and Managing Domain Active
Directory, Firewall and Database Servers.
o Hardware Troubleshoots, Software Operations, Backup Operation, Domain
Administration).
o Printers installation and maintenance.
o Handles and Solving internal issues of employees.
o Diagnose incidents utilizing administration tools or remote-control utilities to troubleshoot PC, operation system or system incidents
o Document all troubleshooting and case management actions via our incident management system.