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Andrii Panitsa, Branch Manager

Andrii Panitsa

Branch Manager ·Huff&Puff Burger

United Arab Emirates

Master's degree, Translation And Interpretation

Work experience

Total years of experience: 11 years, 9 months

Branch Manager

June 2020 - February 2021

Huff&Puff Burger

Abu Dhabi, United Arab Emirates

June 2020 - February 2021

Oversee the dining area; supervise food and beverage service staff in accordance with operating policies;
Maintain records of staff periodic manner and operating costs;
Ensure proper food presentation and proper food-handling procedures;
Handle guest complaints in restaurants and handling customers with a friendly, calm attitude;
Schedule periodic food and beverage service staff meetings to obtain feedback from staff members;
Check the quality of deliveries of fresh food and baked goods;
Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items;
Arrange for maintenance and repair of equipment and other services;
Total receipts and balance against sales, deposit receipts, and lock facility at end of day;
Is flexible in dealing with changes/problems;
Shift priorities and goals as work demands change;
Taking ownership of issues or tasks and give detail update to operation manager;
Is responsible for interfacing with appropriate levels of management to obtain funding approval signatures;
Ensure that the costs are kept in line with the agreed staffing budget;
Develop and maintain a strong relationship with managers, meet required standards, pre-approving all shop floor staff and ensuring that they are fully conversant with all policies and procedures which apply to them;
Work with the buyers to ensure sales staff have a thorough knowledge and understanding of products and are able to explain the same to guests;
Contribute to ensuring that assigned business unit operates within budgeted costs;
Ensure that all stock is ticketed to maximize impact in accordance with standards and legislative requirements;
Work with buying to ensure stock holding is optimized to maximize sales and minimize write off;
Order packaging, disposables and non-selling stock and maintain an efficient system of delivery note and invoice control;
Perform any other tasks as requested by the line manager and business need;

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Food And Beverage Manager

January 2016 - June 2020

Etihad Airways

Abu Dhabi, United Arab Emirates

January 2016 - June 2020

As a Food & Beverage Manager I am always a hospitality professional with a proven track record in leading hotels and restaurants;
A part of the Cabin Crew team onboard the aircrafts, flying all over the world as an ambassador of home Abu Dhabi, United Arab Emirates;
Lead and manage the service in Business, First Class and Residance ensuring that the guests are cared for with traditional Arabian warmth and respect and that their needs are anticipated;
Live and breathe “hospitality” and inspire my Cabin Crew;
Inspiring my guests, displaying a high degree of motivation, enthusiasm and commitment;
Excellent personal presentation, style and image;
Strong interpersonal and communications skills;
Leading the team in creating a personalized and tailor made experience;
Remind the team on meeting the expectations and goals set during briefing;
Look for the opportunities to surprise and delight the guests;
Making sure the flight deck is checked;
Ensure that the Residence, First, Business class is immaculate;
Dealing with complaints in genuine and warm manner showing the gratitude and empathy;
Guide the guests through our A la Carte and All day dining menu;
Helping guests to choose their perfect drink;
Make recommendations based on guests’ taste and preferences;
Every 6 months having recurrent at Etihad Academy to enhance new experience;
Going for meeting, promotions and events, courses at Etihad Academy to widen the knowledge.

Company industry:
Airlines
Job role:
Hospitality and Tourism

Restaurant Supervisor

August 2014 - January 2016

Westin Abu Dhabi Golf Resort and Spa

Abu Dhabi, United Arab Emirates

August 2014 - January 2016

Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel;
Greet and seat customers and serve them in a professional, discreet and personalized way;
Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests; 
Consistently monitor quality of food & beverage being served;
Practice good customer relations and attend to customer complaints / queries satisfactorily;
Responsible for all service preparations before, during and after the service;
Ensure minimum wastage, breakage and spoilage; 
Actively use up selling techniques to exceed guest expectations and increase revenue;
Staff training according to the Starwood requirements;
Employee Training and Development;
Employee Performance Management (goals, delegating, feedback, performance reviews.);
Taking responsibility for the business performance of the restaurant;
Analyzing and planning restaurant sales levels and profitability;
Preparing reports at the end of the shift/week, including staff control, food control and sales;
Setting budgets and/or agreeing them with senior management;
Planning and coordinating menus.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Restaurant Supervisor

June 2012 - July 2014

Hotel Brigantina

Ukraine

June 2012 - July 2014

Responsible for guidance of the establishment in service sector;
Maintain high levels of customer service and standards across the entire restaurant team;
Apply impeccable product knowledge and brand standards knowledge;
Suggest menu choices to guests in accordance with their specific requirements, ascertained through conversation with them;
Deal with all complaints in a professional and calm manner, with the aim of resolving the problem there and then;
Actively engage with colleagues and customers at all times;
Lead the team of waiters on the floor during service times;
Have full working knowledge and understanding of all cash up and banking procedures;
Organizing marketing activities, such as promotional events and discount schemes.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Head Waiter

May 2011 - May 2012

Restaurant Coral

Ukraine

May 2011 - May 2012

Responsible for the cleanness and correctness of the table settings;
Assisting any serving if needed;
Report problems on the station to the Manager;
A cooperative relationship to the whole dining room personnel;
Responsible for the maintenance and cleanliness of the Section;
Assisting Waiters with food and beverage service whenever necessary.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Waiter

June 2009 - May 2011

Restaurant Picnic

Ukraine

June 2009 - May 2011

Serving the visitors and helping manager to achieve success;
Manage guest queries in a friendly, timely, and efficient manner;
Ensure knowledge of menu and all products;
Follow correct reporting procedures if faced with issues;
Comply with health resort hotel security, fire regulations and all health and safety legislation.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Mariupol State University Of Humanities

July 2014

July 2014

Master's degree, Translation And Interpretation

Ukraine

GPA (point): 5 out of 5

GPA (point): 5 out of 5

Master’s degree in Translation: English, Greek, Ukrainian, Russian.

Skills

Leadership
Expert
Leadership
Expert
Responsibility
Expert
Responsibility
Expert
Self Confidence
Expert
Self Confidence
Expert
Flexibility
Expert
Flexibility
Expert
Team Building
Expert
Team Building
Expert
Teamwork
Expert
Teamwork
Expert
Delegation
Expert
Delegation
Expert
Empathy
Expert
Empathy
Expert
Leadership
Expert
Leadership
Expert

Languages

English
Expert
Greek
Expert
Ukrainian
Native Speaker
Russian
Native Speaker

Training and Certifications

Certifications
Westin
Food and Beverage Certificate

Hobbies

  • International cuisine
    Knowledge in different cuisines
  • WSET
    Wines and Spirits Certificates