Customer Relationship Manager
Sunny Toyota
Total years of experience :4 years, 10 Months
Consistently exceeded sales targets, achieving an annual sales of USD 600K
Representing the dealership at the joint dealership meetings.
Representing the company in mall events, automobile shows and promotional activities across North India.
Acting as the main point of contact between key clients and internal teams.
Supervising the account teams assigned to each client.
Communicating and collaborating with the inventory and logistics departments to ensure that the client’s needs are
met.
Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term
goals.
Aligning with Sales Manager to establish sales goals by forecasting monthly sales quotas and projecting expected sales
volume for existing and new products.
Effectively monitored competition and appropriately justified costs based on product features.
Developed and maintained strong relationships with key customers, resulting in repeat business.
Consistently exceeded sales targets, achieving an annual sales of USD 180K
Performing cost estimation as-per market trend and current condition of the vehicle.
Research potential leads from business directories, web searches, or digital resources
Attend questions of potential customers and follow-up with the prospective customers via call.
Track weekly, monthly, and quarterly performance and sales metrics
Developed and implemented sales plans to expand customer base and increase customer retention.
Presented sales, revenue, and expenses reports to management teams.
Researched competition and developed strategies to stand out as a company against competitors.
Negotiated and closed deals with a focus on meeting and exceeding sales targets
Maintained a thorough understanding of company products and services to effectively present to customers.