Mohammed Anees

Early-stage ecommerce and D2C-focused startup supporting online sales operations, CRM-driven customer engagement,
and digital order fulfillment.

●Managed day-to-day ecommerce operations across Shopify-based storefronts and Amazon, handling product
listings, order processing, invoicing, and post-sale coordination to ensure 95%+ on-time order fulfillment
across B2C and bulk orders.
●Coordinated catalog management with accurate & SEO friendly product listing, pricing, product
recommendations and stock levels, reducing fulfillment errors by 20%.
●Created and maintained WhatsApp and email automations for lead nurturing, order updates, and follow-ups,
reducing response time by 30-40% and improving conversion and repeat purchases.
●Built and managed a structured lead bank in Zoho CRM, ensuring accurate data capture and timely follow-ups,
improving lead-to-order conversion by ~20% and pipeline visibility.
●Coordinated customer service and point-of-sale (POS) activities, including order confirmations, quotation
sharing and negotiation, invoicing, payment follow-ups, delivery coordination, and issue resolution,
maintaining ~92% customer satisfaction across ecommerce and bulk-order clients.
●Supported digital merchandising and campaign execution in collaboration with marketing and analytics
teams by tracking customer behavior, campaign performance, and product demand trends, contributing to a
3.5x ROAS and higher-quality inbound leads.
●Identified upselling and bulk-order opportunities from inbound ecommerce and CRM leads, contributing to
20-30% higher average order values (AOV) and incremental monthly revenue growth.
●Generated regular sales and order performance reports from CRM and internal systems to support
data-driven decisions related to inventory planning, promotions, and cus

Managed long-term relationships with key B2B clients on a SaaS platform, serving as the primary point of contact to
ensure client satisfaction and retention while identifying opportunities for upselling and cross-selling.

●Managed a portfolio of 15-25 active client accounts, ensuring clear communication, on-time project delivery,
and strong relationship continuity.
●Achieved a 92% client satisfaction/renewal rate, significantly reducing churn and strengthening account
stability.
●Identified upsell and cross-sell opportunities that contributed to a 20-30% increase in revenue from existing
accounts.
●Collaborated with design, development, and operations teams to ensure project requirements were met,
reducing project delivery issues by 70%.
●Resolved client issues with a 24-48 hour turnaround, improving overall account experience and client
satisfaction.
●Supported the onboarding of new clients, improving onboarding efficiency and decreasing ramp-up time by
20% through structured communication and clearer expectations

Collected, entered, and validated daily retail sales data from multiple store locations to support market analysis and inventory planning.

●Maintained accurate records of SKU performance, sales volumes, and stock levels, enabling data-driven
decision-making for store managers.
●Improved data accuracy by 20% through consistent validation, error checks, and structured data entry
processes.
●Supported the manager in preparing weekly and monthly reports on sales trends, customer preferences, and
product demand.
●Assisted in identifying slow-moving and high-performing products, helping optimize stock placement and
reduce inventory gaps.
●Collaborated with retail store teams to ensure timely data submission and alignment with reporting
schedules.