أنيس حارس

Delivering IT support services to all various business operations such as Automotive, Retail, F&B and Engineering business
Configure & troubleshoot Intranet and Internet applications
Providing 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC/Server problems (Hardware, software and application) and related peripherals (Printer, scanner, PDA etc.).
Performed installation set up, configuration, migration, upgrading and maintenance of desktop PC/Server, OS, software and related peripherals.
Configuring and troubleshooting MAC system
Providing same day resolution for service requests and incidents logged at IT service desk portal
Ensuring that the ticket is resolved within the service level agreement time frame and avoiding the SLA breaches.
Experience in supporting Windows OS, Microsoft Office Suite, and Anti-virus software.
Image creation and testing for the new devices to be launched in Al-Futtaim infrastructure
Setting up and configuring new POS Machines Scanner Cash drawer
Active Directory, MS-Exchange knowledge, creating user accounts, reset passwords, create groups, assigning roles, etc.
Troubleshooting Outlook 2016 & Office 365 within a network environment (permissions, calendar sharing, delegation)
Basic SAP application Support.
Airwatch MDM console, iPhone user support for Exchange setup
VPN software Troubleshooting (System Endpoint Security) Check Point VPN Client
Provide remote support to users when needed to resolve issues or provide clarifications to queries

Maintain 7 Management software:
1. Front Desk: Opera, Fidelio
2. Restaurants (POS) : Micros 5.0
3. Back office: IDS
4. Internet Billing: 24 online and Ant labs
5. Doors Access: Vision Vinguard
6. HR & payroll : IDS, HRMS
7. Employee Attendance: Hyece
Ensure daily activities are aligned with Network Operations, Backups and Night Audits.
Ensure Systems, Network & Wireless Guest Network up and running 24/7.
Creating and managing user accounts, groups
E-scan Antivirus Management consoles installation and configuration
Configure and manage Active Directory and DHCP
Maintain Firewall, switch, Access point and Storage Devices, Wireless Controllers
Hyper- V server management and troubleshooting
Backup Planning and implementation by using Easus Backup software
Managing Network printer and scanners.
Monitor the operation and security of all computer hardware and ensure that it is operating properly
Sonic wall Firewall management
Initiating daily Sever Backup & Antivirus updating
Maintain the documentation of all hardware configuration and inventory
Understand all the department working procedures and perform the related tasks as described
Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
Respond to all users requests and provide them with adequate support.
NAS configuration and Storage management.
Remote support branch offices end users through Phone, Email, Team Viewer and Ammyy Admin
Resolving the Wi-Fi connectivity issues in Guest’s mobiles and tablets
Configuration and Troubleshooting MS Outlook, Outlook Express
Maintaining and monitoring internet bandwidth for Guest as well as Back office use
Providing the IT related support for the Hotel’s guest
Setting up and configuring new laptops, desktops and POS Machines
CCTV configuration and monitoring
Management and Installation of Accounting and point of sale software
Managing above 60 Windows client systems, MAC OS and Windows 2012 and 2008 server with related hardware
Operating and Generating Reports in attendance machine
Planning and deployment of the Group policy for the security features of the Company

Handled maintenance of computer networks & related computing environments, including computer hardware
Managed windows server 2008 R2 With Regular maintenance and backup
Maintained Active Directory and DHCP
Attended helpdesk calls and assigned it after registration
Diagnosed hardware and software problems and replace defective components
Guided the employees about new IT related accessories that how to use them
Responsible for troubleshooting LAN Network connectivity
Installed and managed all types of printers