IT Engineer
al-futtaim
Total years of experience :16 years, 1 Months
Wireless Controller-Cisco and Alcatel
Proxy-Zscaler proxy
ACS-Cisco ACS for TACAS and Radius Authentication
Solar winds-Monitoring and IP Manager
Daily Activities:
Service Requests - Issues raised by end users
Backup of all devices
LAN & WAN issue troubleshooting
Website issues - proxy related troubleshooting
VPN issues - Site to Site VPN, VPN Client, Authentication issues, Interoperable Site-Site VPN issues, wireless Issues
Configuring Switch, Routers and Access point--- In case of major issues in new site or expansion of sites under Operation Team.
FTP mail Server Support.
SAP print support.
Network Printer/scanner installations and support.
Working on Active directory to reset users Password, Enable and disable accounts.
• Providing technical support to Etisalat customers SMB ( small medium business ), enterprise, leased line
• Working with various departments on all matters related to Emirates Internet services
• Address technical issues faced by various customers, troubleshoot the CPE related issues online and follow the functional escalation of issues to other concerned sections
• Analyzing & troubleshooting connectivity problems of internet through Fibre Optic ADSL, GPON (FTTH), WiMAX, ISDN, Dialup, Cable modems and issues related to IPTV
• Troubleshoot Web hosting service, Email and proxy/DNS related issues
• Troubleshoot VPN networks
• Experience on wireless networks and security
• Familiar with Norton and McAfee Antivirus and Firewall Software
Server Related Skills
• Windows XP/Win2K/Win2k3 OS installation and troubleshooting.
• Outlook configuration & troubleshooting.
• PC hardware troubleshooting, Application installation, MS office installation.
• Troubleshoot problems with Printer/ Laptop Hardware.
• First Level Diagnosis and resolution of Network related issues.
• Installation and updating of Antivirus.
• Implementing, Administrating, Troubleshooting, And Supporting Windows 2003 based Network Environment.
Network Related Skills
• Designed and deployed networks as per the company requirement.
• Handled different tasks such as network address assignment, assignment of routing protocols etc.
• Carried out network address assignment, assignment of routing protocols.
• Handled production networking environment by implementing and managing it.
• Handled network infrastructure devices and equipment.
• Used different methodologies to increase the performance and reliability of the network infrastructure.
• Worked on wireless networking, both LAN and WAN.
NA