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Anelie Barsoum, Customer Service Executive

Anelie Barsoum

Customer Service Executive·The Net Global

Lebanon

Bachelor's degree, Translation

Work experience

Total years of experience: 3 years, 5 months

Customer Service Executive

January 2023 - Present

The Net Global

Jdeideh, Lebanon

January 2023 - Present

• Handling incoming client phone calls.
• Responding promptly to WhatsApp messages and emails.
• Preparing and providing quotes for export and import shipments.
• Keeping clients updated daily on the status of their shipments.
• Initiating claims for problematic cases and resolving them collaboratively with the team.
• Coordinating with international agents to monitor order progress.
• Tracking shipments and assisting clients with their inquiries and requests.
• Reviewing and amending information, then forwarding updates to the operations team.
Company industry:
Distribution, Supply Chain & Logistics

-Trainee

May 2023 - August 2023

by Nathalie Saliba,

Jdeideh, Lebanon

May 2023 - August 2023

• Translating documents from and into French, English
and Arabic (Civil Extracts, Judicial Records,
Judgments, Title Deeds, Travel Permits, Commercial
Circular, Lease Contracts, Marriage, Death and Birth
Certificates).
Company industry:
Translation & Document Processing

Education

Lebanese University

June 2020

June 2020

Bachelor's degree, Translation

Lebanon

Collège Notre Dame Des Apôtres (OLA)

June 2020

June 2020

Diploma, Section Literature and Humanities

Lebanon

Skills

TRANSLATIONS
Intermediate
TRANSLATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
TELEPHONE SKILLS
Intermediate
TELEPHONE SKILLS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
HUMAN CAPITAL MANAGEMENT HCM
Intermediate
HUMAN CAPITAL MANAGEMENT HCM
Intermediate
PERMIT TO WORK PTW
Intermediate
PERMIT TO WORK PTW
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate

Languages

English

Intermediate

Spanish

Beginner

Arabic

Native Speaker

French

Expert

Hobbies and interests

writing.
Reading