Anelie Barsoum

• Handling incoming client phone calls.
• Responding promptly to WhatsApp messages and emails.
• Preparing and providing quotes for export and import shipments.
• Keeping clients updated daily on the status of their shipments.
• Initiating claims for problematic cases and resolving them collaboratively with the team.
• Coordinating with international agents to monitor order progress.
• Tracking shipments and assisting clients with their inquiries and requests.
• Reviewing and amending information, then forwarding updates to the operations team.

• Translating documents from and into French, English
and Arabic (Civil Extracts, Judicial Records,
Judgments, Title Deeds, Travel Permits, Commercial
Circular, Lease Contracts, Marriage, Death and Birth
Certificates).