Operations Manager
SECURETECH LLC
Total years of experience :7 years, 10 Months
service desk 8 members, support systems and application teams 10
members, network and infrastructure teams of 10 members
∼ Support optimisation as per ITIL standards L1, L2, escalations for software and hardware problems
∼ Lead, deploy and optimise internal operations and project implementations
∼ Manages IT assets for security and vendor management for SLAs
∼ Manages the procurement, installation, maintenance and operations for all IT server, storage,
network, telecom, radio hardware/software infrastructure, to ensure the effective optimisation
and utilisation of IT assets, through server virtualisation and/or other techniques.
∼ Forecasts, plans, executes and reports on IT infrastructure requirements and performance and
manages the upgrades and/or refresh of assets as required. IT Security assets implementation.
∼ Implements IT Asset Management and Lifecycle Model to prevent obsolescence and ensure ade-
quate reliability, performance and capacity across all IT infrastructure domains to meet corporate
and divisional KPIs.
∼ Oversees and manages the design, set-up, monitoring and maintenance for the organisation’s
data centres (i.e. servers, databases and storage) to ensure the safety, reliability and stability of
the network.
∼ Manages, maintains and monitors the systems, processes and tools for the organisation’s IT
database, data warehouse and middleware assets (hardware and software).
∼ Provides support to capital programs with IT dependencies across all business units and supports
operational construction groups to facilitate the implementation of automation solutions and
smart grid technologies.
ICT
Reported to the Managing Director and led a team of 25 resources for execution of project work
using Agile management techniques, for both development & support of solutions.
∼ Implemented capacity monitoring standards & created associated reports, while implementing
best practices and adhering to global application lifecycle management process (ALM).
∼ Implement IT software development security plans and risk and legal recovery plans.
∼ Managed 3 Agile software development teams out of the resources and implemented new Agile
development policy with all teams for new solutions completion.
∼ Full SDLC implementations for custom build internal web applications.
∼ Responsible for study & analysis of existing policy/procedure and developed new policy/
strategies /risks for near shoring software development.
∼ Coordinated administrative, technical, and financial workflows in the team and provided extensive
oversight of team member career progression.
∼ Spearheaded implementation of organisational global matrix structure/strategy across the team
at the same time improved effectiveness by implementing new training and financial plans.
Resume of
Reported to the Chairman and participated in two cycles for these engagement, as a Program
Manager leading 12 resources in series of projects.
∼ Managed multiple projects as per project life cycle including initiation, scoping, planning, sched-
uling, delineating responsibilities and controlling progress of the same.
∼ Responsible for risk management, resource optimization and quality management for completion
of specific information technology goalsas well as achieved stakeholder satisfaction.
∼ Previously as a Project Manager and Risk Analyst, led a project team of 15 resources for execu-
tion of national & international IT projects. IT audit and IT security projects
∼ Collaborated with partners from Spain, Italy, France, and Germany to accomplish project execu-
tion, involving design/deployment of initiatives to raise social awareness of digital efficiency
Achievement:
∼
Successfully delivered 4 IT projects for over 6m Euro.
Performeddaily team administration tasks such as allocation and supervision of tasks as well as
people management initiatives, for retention of talent and improvement of team performance.
Achievement:
∼
Successfully improved cost vs productivity ratio by 50% in 2013, 2014 and 2015.
Resume of
courses: Certificate(Cybersecurity: Managing the Risk in the Information Age),
courses: Accreditation: • ECDL/ICDL Certified • MS SQL Server Certified • Managed Services Unified Platform (MS UP) Certified • Cisco Certified Network Associate(CCNA) • Certified Information Systems Auditor (CISA) in progress • Project Management Professional (PMP-Pursuing) • Trained in Cybersecurity operations, management and risks • Trained in PRINCE2, project management guidelines • Trained in ITIL v3
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