أنجيلا Payne

A loyalty enablement company that develops and manages independent loyalty programs for banks, malls, hotels and retailers.

Responsible for the growth of the Company’s Loyalty Department.

Responsibilities & Skills
• Market research including all major malls and retail groups
• Identifying and contacting and meeting potential clients
• Preparing presentations and proposals for client meetings
• Negotiate pricing and contracts to meet clients budget constraints
• Loyalty program concept development to meet the clients marketing strategy
• Planning and assisting from inception to the launch of the loyalty program
• Client liaison for smaller programs, assisting with day to day running of the program, marketing communication and reporting.

A home removals company offering relocation services of household goods and personal effects.

Customer Services Representative

Manage the relocation of transient expatriates in and out of the United Arab Emirates.

- Guidance with customs requirements, regulations and short term transit insurance.
- Coordinate packing teams, local transport and sea freight.
- Assist destination agents with clearing and forwarding.
- Customer shipment tracking and conflict resolution.
- Advise and facilitate all insurance claims.

Loyalty Rewards Program offering retailers, restaurants etc access to a Multi Partner and independent Rewards Program

Wild Card Loyalty Program Manager (June 2006 - Feb 2010)

Wild Card Program is a smart card Loyalty Program offering cardholders unlimited access to 88 National Parks and the ability to transact within the Multi Partner Rewards Program.

-Manage relationships with 5 major conservation agencies in South Africa and Swaziland
-Coordinate support to over 200 outlets associated to the program
-Plan, implement and manage marketing campaigns
-Consolidate monthly marketing reports on Database Demographics, Membership Status, Spend Behavior and Park Visitation (300 000 cardholders)
-Manage program support with IT, Administration, Contact Centre, Finance, Sales and Public Relations
-Support to external suppliers of Wild Card
-Responsible for monthly e-newsletter, e-marketing campaigns, website content and stress testing
-Managed the outsourced contact centre and all escalated queries for the entire company. (From Early 2008)
-Ordering and management of card stock levels and marketing material
-Monthly bank reconciliation, revenue distribution and department expenditure budget
-Sales presentations and proposal

Administration Manager (July 2009 to February 2010)

-Manage Administration Department
-Enforce service level agreement achievement
-Supply reporting on administration performance

Account Executive (April 2006 to May 2006)

-Customer service at head office level for the Multi Partner Program
-Clients database reports
-Compile marketing proposals and implement marketing campaigns

Public Relations Officer (June 2003 to March 2006)

-Customer Service at branch level for the Multi Partner Program
-Training of staff members on program and current marketing campaigns
-Minor Technical Support
-Presenting monthly reports on client databases
-Ensure effective display of marketing material for the loyalty program