Angelica Ferma

Store Manager (January 2014 - Present)
Texas Roadhouse Mirdif City Centre - M.H. Alshaya Co W.L.L.
• Exhibits thorough knowledge of foods, beverages, supervisory duties, and guest interactions.
• Ensure maintenance of proper cleanliness in all areas of bar and front of house.
• Work closely with the Kitchen Manager to determine production flow and adjust pars if necessary.
• Develops and maintains a staff that provides hospitable and professional service while adhering to policies and business initiatives.
• Establish positive relationships with guests and employees.
• Responsible on overall front of the house operations, ensures guests are greeted, seated and attended courteously.
• To be readily available at all times to deal with problems or complaints.
• Responsible for making sure all restaurant standards are being met at all times.
• Responsible for writing schedules for front of house staff.
• Serves as the emergency back up when the staff is unable to handle the demands of the day or when someone calls out unexpectedly.
• Setting budgets and/or agreeing them with senior management.
• Ensures cash deposits are done every morning before mall trading hours.

Administrator and Head Cashier (May 2013 to present)
• Petty Cash Reimbursement and Maintenance
• Office organization, awareness, and Ownership
• Perform full self-audits monthly and make sure restaurant is in compliance
• Nightly checkouts and cash handling
• Monthly stationary order
• Responsible for Visa renewal and municipality card maintenance of all the staff
• Providing mall permit for repair and maintenance
• Staff list maintenance/ Quarterly audits duties

Training Coordinator (February 2013 to JUne 2013)
Texas Roadhouse Mitdif City Centre
• Supporting all staff and new hires/manage all training schedule
• Manage all trainers meeting
• Setting up all new hire packets, test and validations
• Doing the pre-validation for the new hire/ Giving exams
• Trained a new staff regarding a steps of service, rules and regulation of the restaurant

Server and Bartender (November 2012 to January 2013)Texas Roadhouse Mirdif City Centre
• Assisting and serving the guest orders and anticipating their needs
• Educate the guest about the menu
• Excellent communication with dealing to the guest
• Provides the guest with the pleasant dining experience and quality service.
• Ensure the cleanliness of table and food items before serving.
• Worked with coordination with each department to ensure that the guest will have quality service and satisfaction.

QUALITY CONTROLLER (July 2011 to July 2012)
Hermosa, Bataan MAGNOLIA INTEGRATED MEAT AND POULTRY PROCESSING
• Dealing customer complaint and handling returned and exchange product.
• Maintaining standard of procedure by customer order specially during delivery.
• Checking the cleanliness of all department designated area before and after the operation.
• Receiving all returned product from the customers because of unsatisfactory and evaluating if the complained was reasonable or not.
• Educating my staff for any new procedure from the company
• Monitoring and updating product condition
• Planning team building activities and ongoing training programs.
• .Providing the highest customers service satisfaction and ensuring their safety.
• Person in Charge during Audit
• Solving any problem during operation by validating the supervisor and line leader if their following the right procedure for the entire shift

COMPANY NURSE (July 2011 to July 2012)
Hermosa, Bataan MAGNOLIA INTEGRATED MEAT AND POULTRY PROCESSING
• Administer first aid treatment and provide medication for employee as needed.
• Monitor and record the employee condition.
• Assess employee health problems and needs, develop and implement nursing care plans, and maintain medical records
• Secure and ensure that sick employee submit “fit to work” certificate.

INTEGRATED MEAT AND POULTRY PROCESSING INC.
Km. 104 Mandama Hi- way Hermosa, Bataan
QUALITY CONTROLLER
June 31, 2011- July 25, 2012
DUTIES AND RESPONSIBILITIES
• Answer customer questions handle returned and exchange.
• Maintaining the standard of customer order specially during delivery.
• Checking the cleanliness for all department designated area before and after the operation.
• Receiving all returned product from the customers because of unsatisfactory and evaluating if the complained was reasonable or not.
• Giving a procedure for all crews for a new items.
• Checking the personal hygiene before the operation started.
• Monitoring and updating product temperature, every hour and the condition
• Planning team building activities and ongoing training programs..
• Providing the highest customers service and ensuring customers safety.
• Preparing all the equipments and all the staff specially during audit, and also facing the auditor to answer question about the standard procedure for every department on how to
be a knowledgeable QC.
• Guiding the supervisor and line leader for every problem that they will going to encountered during operation.

INTEGRATED MEAT AND POULTRY PROCESSING INC.
Km. 104 Mandama Hi- way Hermosa, Bataan
COMPANY NURSE
June 31, 2011- July 25, 2012
DUTIES AND RESPONSIBILITIES
• Administer first aid treatment and provide medication for employee as needed.
• Monitor and record the patients condition.
• Assist all injured employees to the nearest hospital.
• Maintain all employees medical and other similar records.
• Secure and ensure that he sick employees submit "fit to work" certificate.
• Interpret and evaluate diagnostic test on the verification of medical certificates.
• Conduct inventory of medicines and other supplies twice a month.
• Takes and record temperature, blood pressure, pulse and respiration and fluid intake and output as directed.