Account Manager
iBoss Cybersecurity
Total years of experience :2 years, 8 Months
• Promoted from Customer Care Officer within 6 months of joining the company to Account Manager. Responsible for international sales, as well as building a strong relationship with clients and decision makers of the company. Was in charge of sales and Account Management Team in Asia Pacific.
• Developed marketing strategy, prepared sales projections and established quotas. Generated more than $20, 000 in the span of 2 months. Oversaw all aspects of documentation, attendance and system updates.
• Negotiated and finalized long term contractual agreements with clients or decision makers. Also, worked directly with the Chief Business Development Officer to make sure daily, weekly, and monthly target are met.
• Trained and developed Customer Care Officers who will on-board to Account Management Department and now providing exceptional results to the management.
• Researched organizations and individuals online especially in social media to identify new leads and potential new markets. Contacting potential clients via email or phone to establish rapport and set up meetings.
• Promoted from Customer Service Representative to Customer Service Manager upon regularization or 6 months. Had a lot of commendations from customers and managers for doing a great job.
• Earned the titled as Customer Service and Sales Champion for the year 2015 and had an outstanding performance in customer service by providing customer satisfaction. Multiple awards and certificate was given within 1 year of joining the company.
• Managed customers with complaints to prevent further damage which may lead to filing legal complaint against the company.
• Improves customer service quality results by studying, evaluating, and re-designing processes. Establishing and communicating service metrics monitoring and analyzing results.
• Member of the Top Customer Service Management Team all throughout my career in Transcom Worldwide.
BSBA Major in Financial Management and System Development. Very flexible to all the roles and can accomplish greater heights due to analytical and management skills.