Amr Ahmed Ashour

Duties and responsibilities as The Group Business Development Senior Supervisor:

• Responsible for The market Researches & Market penetration plans for the Group new projects & Investments in (UAE, London, India).
• Hunting new Investment opportunities and Present it to the Group Chairman.
• Enhancing the Group Existing Business Performance, by performing market analysis & Development plans for increasing the Brand awareness in the market & increasing the Revenues.
• Reviewing the Sales Plans with each Company Sales Manager.
• Responsible for the Development of the Group Companies websites to expand our Brand awareness & enhance our customers Experience.
• Meeting with Governmental Sectors in UAE for discussing approvals & permissions for our New Projects to be introduced in the Market.
• Responsible for Advertisements Plans, Digital Marketing & negotiation with Advertisements agencies, Newspapers publishers & Magazine publishers.
New Projects & investment opportunities under my Responsibility:

1- Franchising a new Multinational Restaurant Chain in London, UK.
2- Opening the First Dedicated Diabetes Store in Dubai, UAE.
3- Opening the First Chokhi Dhani (Indian Cuisine) Restaurant in Dubai, UAE.
4- Hospitality Investments in the new state Andhra Pradesh, India.
5- Opening the first Green house restaurant in the Middle East.

Duties and responsibilities as a Corporate Sales Team Leader :
• Managing a team of Key account managers through Planning & monitoring the team performance to achieve their monthly Sales Target.
• Reviewing the sales Plan for Each KAM, ensuring a Valid and proper pipeline of opportunities & sales.
• Ensuring that each member is full performing through a proper engagement with his customers & maintaining their customers’ relationship to increase company market share through new sales deals.
• Supporting in closure of sales deals through Double Visits and analysis for potential sales projects.
• Attending Etisalat VP meetings, preparing sales reports, presenting sales plans & strategies for achieving the channel partner targets.
• Coordinating with Etisalat Marketing team to reach to the best offers and deals that could be offered to the market for Retaining & increasing its market share.
• Monitoring my team Portfolios Revenue.
• Following the competitors' movements, activities and their marketing campaigns.
• Conducting induction Trainings for New Hired.
• Creating development plans for my team members to always maximize the performance levels.

Managing Alexandria Region Corporate Sales Team, SME Segment.

Objectives:

- Introducing and implementing the new strategy of Orange Egypt to penetrate the Enterprise (SME & SOHO segment) in Alexandria Region.
- Enhancing Customer Experience and assuring the highest levels of services provided to the SME & SOHO Segment.
- Expanding SME & SOHO sales Team ( started with 2 Team Members, after the great success, started Hiring and expanding covering the whole region).

Duties and responsibilities as a Corporate Sales Team Leader :

1- Managing Alexandria region SME & SOHO Corporate Sales Team through planning, monitoring the team performance to achieve the region Targets & fulfill the settled KPIs .
2- Coordinating with the Marketing team to reach the best offers and deals that could be introduced to the market, for increasing the company market share & Revenues.
3- Prospecting and contacting new or existing corporate clients for mutual business cooperation & to increase our market share in Alexandria Region.
4- Managing existing customers in terms of requests, financial and technical problems.
5- Maintaining customers relationship, assuring highest levels of Engagement to increase our company market share through new Acquisitions.
6- Enrolling new corporate Accounts to our company base by offering all kinds of ICT & Digital solutions.
7- Coming up with technical solutions and proposals which suit the customer needs through our pre-sales team.
8- Assuring my Team Handling for all Customer requests.
9- Following up with current and new corporate accounts through regular visits with my Team members for the assurance of highest customers satisfaction levels.
10- Finalizing deals and contracts to achieve Targets.
11- Preparing sales & performance reports to be submitted & presented in front of the Top Management with suggested future expansion plans .
12- Following the competitors' movements, activities and their marketing campaigns, with taking actions to retain our customer base.

Through my work at Orange, I was holding various assignments and tasks as: (Selected as a member of the training team in Alexandria (Giving all new hired trainings on the systems, applications and also training Alexandria team on any new applications or process), Beside my main tasks as a Senior cashier and recently as a stock keeper, Also won the Mobile Broad band Contest among the whole company, Achieved the second rank among all regions in the OCC (Orange Customer Care Champions) for my handsets sales revenue (achieved 857% of my sales revenue target), below is the summary of my various responsibilities as a customer center Senior Specialist and a Senior cashier.
Responsibilities as a Customer Center Senior Specialist:
• Handling customer problems complains, maintaining customers satisfaction and retaining customers by all available facilities.
• Informing customers with all new products that meet their needs and this is done through up selling of all Orange products and services.
• Increasing my company sales through achieving my sales target.
Responsibilities as a senior cashier:
• Preparing daily cash transactions reports, depositing daily cash collections and issuing receipts.
• Preparing daily and monthly reports for transactions, cash flow and total shop performance including sales, customer care and finance.
• Collection of cash, checks & credit cards.
• Read & record data on total Balance for Orange shops & verify against cash on hand.
• Solving any cash mistakes between the shop & the Finance Department.
• Analyzing & solving any mistakes done by the representatives such as wrong entry in data or amounts which reflects on the daily cash closing.

responsible for deleviring orders, arranging imports of raw materials and arrangning exports (with shipping lines)