Supply Chain Manager
Streit Group
Total years of experience :16 years, 11 Months
• Lead, guide and direct a team of 45 staff members - 13 procurement officers (including 1 Procurement Manager), 7 logistic officers (including 1 Logistic Manager), and 25 warehouse staff members (including 1 Warehouse manager).
• Provide leadership as well as training and development, with a focus on improving processes. This includes the use of MRP for the planning of procurement and production, inventory control, physical inventory, and distribution.
• Manage MRP to create and continually revise production schedules based on changing customer demand, ensuring a balance between supply vs demand. Lead the physical inventory.
• Develop and implement procurement strategies for all Streit Group disciplines and ensure that the marketing strategy complements AAP’s overall demand planning and procurement objectives.
• Reduce man-hour support by 45% with 100% asset accountability, through redesigning the warehouse layout.
• Achieved a 95% on-time customer delivery rate while also reducing inventory levels by $450k in a period of 8 months.
• Responsible for attaining and driving improvements to Key Performance Indicators, including customer service (LIFR), forecast accuracy, inventory, Slow Moving/Obsolete (SLOB), and reducing back order values.
• Travel to meet with suppliers and forwarders to discuss performance matrix and provide performance feedback. Then negotiate and sign new SLA’s which determine availability, pricing, product and service quality, and terms of sale for the new year.
• Provide monthly and annual director reports and present to the Board of Directors.
• Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee on monthly basis.
• Manage a team of 27 staff members in 3 different warehouses - FZE, UK, and Qatar. Employee related management included interviewing, hiring, training, coaching, motivating, discipline, performance appraisal, conflict resolution, and the administration of human resource policies and initiatives.
• Designed, developed, automated and produced reports to monitor staff member’s performance in various key metrics to evaluate cost and utilization and plan performance management.
• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 5 member management team with related direct reports.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives. Reduced stock holding from AED 64mil to AED 41mil, without impacting customer supply.
• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency. Reduced average contract expenses by 11% through aggressive negotiations with vendors.
• Oversaw bin fulfilment services, manufacturing and case picking for supply chain orders with rapid turnaround, ensuring high-quality and reduced staff cost by 15% for this year.
• Managed over AED 52mil in inventory and team of 9 employees in 3 separate warehouses - FZE, UK, and Qatar. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Achieved 99% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Implemented Customer requirement programs for inventory, achieving 92% customer satisfaction from 2014 to 2019.
• Negotiated with 4 different freight companies and received annual contracts that effectively saw cost savings of 35%.
• Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
• Team leader for logistics and systems personnel and property accountability and reconciliation team, ensuring compliance with UAE, UK and Qatar custom regulations and DoD directives.
• Assessed quality control report data from Oracle BI, SAP and Microsoft AX to monitor and detect issues with quality of final products.
• Built library of models and reusable knowledge-based assets to produce consistent and streamlined business intelligence results.
• Established online configuration knowledge base to support functionality by developing robust system application overview.
• Synthesized current BI data to produce reports and polished presentations highlighting findings and recommending changes. Presented the data to senior managers weekly to
• Worked with Store Managers and Buyers to understand supply needs, maintaining budget and schedule controls by managing projects in smooth and efficient manner. Created a matrix for Buyers to purchase specific styles and sizes, reducing surplus stocks by 60%.
• Introduced hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Reduced stock shrinkage from 11% to 3%.
• Audit incoming shipments upon package receipt by scanning boxes and envelopes and using Oracle to update system.
• Led 4 location managers and managed assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
• Directed all business functions for 4 locations in Dubai which consists of Gucci, Yves Saint-Lauren, Bottega Veneta and Balenciaga; including operational P&L financial duties, workforce planning, customer retention and customer service management.
• Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives. Creating the best performing Brand in Al Tayer in 2010.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted teams. Adhering to specific Company and Brand requirements.
• Process all staff disciplinary action, including staff restructuring and formal disciplinary hearing which resulted in warnings and terminations.
• Align store regulations with UAE Government regulations, hosting regular Labor Department audits
• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 11member management team with related direct reports.
• Oversaw received and outbound shipments through inventories and audits and complied with shipment procedures. I introduced that Cold Chain regulation (for food) and Risk Prevention Procedures for high valued items that was documented, which reduced spoilage by 25% and shrinkage by 35%
• Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
• Supervised surveillance, detection and criminal processing related to theft and criminal cases.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams to ensure available information accuracy and usability.
• Created work schedules according to sales volume and number of employees.
• Represented company in all Commission for Conciliation, Mediation and Arbitration cases, managed a success rate of 95%.
• Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
• Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
• Coached 25 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings by 40%.
• Upheld and cinema site programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Increased profits by 25% in 2 years through effective staff training and troubleshooting profit loss areas.
• Interviewed job candidates and made staffing decisions based upon store need, experience and skills.
• Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances. All actions was documented and in Feb 2007 was used as blueprint for all locations.
Follow the steps to implement an ISO 9001 quality management system. Then a Certification Body (CB or Registrar) audits the performance of your organization against the latest version of the ISO 9001 Requirements. If you pass this audit, the Registrar issues an ISO 9001 Certificate demonstrating that your organization is Registered to ISO 9001 for a three year period. (See Who is able to grant certification) Finally, the organization must be re-certified every three years in order to maintain their ISO 9001 certification status. Drafting a policy statement and quantifiable objectives Setting up organizational charts and job descriptions Providing adequate resources Managing documentation for both standards in a single document control system Appointing a management representative as well as coordinators for the quality and environmental management systems
Knowledge and the practical skills to participate in conciliation or arbitration procedures before the CCMA. In addition to this, you will gain a working knowledge of legal guidelines and implications for dealing with industrial action, including knowledge of law and case law related to labour dispute resolution and industrial action. Covers the below: • Legal guidelines for labour dispute resolution in South Africa • Conciliation proceedings • Law of evidence • Arbitration proceedings • Dealing with industrial action • Relevant case law
The aim of this module is to provide insight and an understanding of the individual functional areas of business management which ultimately form a synergistic whole that directs the business towards its goals. These functional areas are human resources, marketing, finance, operations and purchasing and supply. This module will provide the foundation for learners further study in the functional areas of a business.