IT Infrastructure Lead
Emirates Transport
Total years of experience :23 years, 7 Months
Systems/Network Administration
Manages the activities and operations of the IT department such as data centre management, analysis, administration.
Manage the Virtualization Platform (VMware Oracle VM & Microsoft Hyper-V)
Manages the LAN, WAN, switches, routers, mail systems, security systems and data centre equipments like CCUs, UPS, FMS & RMS
Supports annual security audits and other audit/review activities as needed.
Oversees the support of application systems and database systems.
Manages the company’s information security systems. Ensures that internal information systems and databases are adequately safeguarded.
Directs the planning of new and existing IPT systems and data & voice networks.
RFP preparation for new IT infrastructure requirements
Evaluates and establishes network/system requirements and expansion plans.
Ensures proper functioning of the Exchange’s information processing systems identifies IT trends, addresses technical problems, needs for equipment, needs for software upgrading, and priorities.
Recommends technologies and manages IT interfaces throughout company and with the Internet.
Manages the maintenance of data centre equipments, server hardware, networking assets and software updated to meet organizational needs.
Manages and tracks asset inventory, upkeep, warranties, licenses, maintenance renewals and asset deployment.
Manages and monitor mail and web security systems, patch management and Backup system
Vendor Development and Management
Prepares and keeps current documentation on all networks, firewalls, and security infrastructure.
Application Administration
Monitors overall system performance and oversees site and server maintenance.
Receives feedback from users, makes recommendations, monitors usage, and reports statistics.
Establishes policies and procedures pertaining to application management, security, maintenance, and utilization.
Manages permissions allocated to staff for access to applications and corporate databases
Confers with appropriate managers regarding problems with and capabilities of the applications. Liaisons with the technology partners for resolving issues
Hands-on experience leading all stages of system development efforts, including requirements definition, testing, and support
Technical Customer Support
Ensures resolution of customer problems received via the telephone / email or BMC Incident
Conducts analyses and prepares reports on progress, work trends, and problems.
Advises support staff concerning administrative procedures, technical problems, and priorities.
Monitors progress of support staff and keeps records of status of users’ problems.
Incident Management / Problem Management/change Management /Team Managemen
Ensuring that the goals of the Incident Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLA; detecting, logging, categorising and prioritising incidents; providing initial Incident Support.
Closing incidents after verification from users; defining and planning separate procedures for major incidents; ensuring adherence to SLA and priority based management.
Resolving problems & issues within set timelines and ensuring that the issue does not happen again.
Team Managemen
Leading, mentoring & monitoring the performance of team members; setting up and maintaining Critical to Quality & Critical to Process targets; ensuring higher productivity and meeting of individual & group targets.
Managing routine people management tasks, performance evaluation, front ending customer escalations and setting up corrective action plans.
Taking initiatives through various programs to ensure that the team adheres to all the policies and procedures; ensuring skills enhancement and development of every individual in the team
Responsibilities
To manage oversees the information systems, network administration, telecom administration, business application administration, website, databases and technical customer support. Plans, directs, and manages the daily operations of the IT department.
To manages the support personnel who troubleshoot IT issues. Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensures maximum issue resolutions in minimum time Evaluates new information systems products or services and suggests changes to existing products or services to better aide the end user. Reports directly to the Group GM
To manage oversees the information systems, network administration, telecom administration, business application administration, website, databases and technical customer support. Plans, directs, and manages the daily operations of the IT department