Sales Professional (Immigration Consultant)
Y-Axis Overseas Careers
Total years of experience :8 years, 11 Months
Provide consultation services to address potential clients’ interested in Visas, including establishing suitability of the candidate’s visa. Consultation will mainly be by email, telephone and face-to-face meetings.
•Generating new business and increasing revenue from existing clients and through web enquires.
•Generating Leads.
•Talk to clients through calls, email and face to face discussion.
•Understand clients profile and requirement and give proper guidance and product.
•Initiate and maintain regular customer contact and maximize the sales.
•Deals with customer enquiries face-face over the phone or via email.
•Reviewing sales performance.
•Achieved and exceed all sales targets on a consistent basis.
•Build and maintain a high level of product knowledge.
•Prepared action plans and schedules to identify specific targets and to project the number of contacts to be made.
•Pro-actively monitoring changes to various Immigration regulations.
•Briefed on various Immigration regulations changes to colleagues in the team.
•Providing excellent customer service
S & P Sales
•Conducting sales calls over the phone to generate business opportunities.
•Providing the facility of Balance Transfer, Cash Advances and Easy Payment Plans to the customers.
•Maximize every selling opportunity to achieve individual and team sales target.
•Understand the customers business to recommend the suitable product.
•To ensure that customers are aware about various types of and promotions which are available with the Dell.
•To call existing base of clients, new to Dell Customers and advice them on the ongoing Promotions.
•Job profile included ensuring customers needs are met by providing the right product by identifying their requirement.
•Maintaining a healthy relationship and rapport with the customers for future sales and leads.
•Ensure to contact all the customers from the monthly database given by the Production Team and improve Productivity for the Process.
•Actively encouraging others to share their ideas and opinions. Identifying, sharing best practices and lessons learned across the Team.
•Implementing new ideas have simplified the Process and helped reducing the Average Call Handling Time.
•Responsible for ensuring customer satisfaction by handling questions related to the issue via e-mail and following up with them to confirm issue resolution
•Mentoring new team members & help them to carry on up to speed with the learning process
•Represented Dell in an appropriate professional, ethical and competent manner
•Conducted regular one-to-one meetings with team members and weekly team meetings with team.
Overdue Team Sales
•Setting right expectations to the customers for High Lead time orders.
•Engaging with Product managers to provide correct replacements to the customers.
•Managing best quality score and velocity.
•Driving better conversion by providing apt replacements.
•Influencing NPS by Retaining customer loyalty through alternate product conversion.
•Understanding clients requirement and suggesting the relevant product.
•Seek opportunities for business development and revenue generation
•Keep yourself updated with products.
•Self and aggressive towards numbers.
Awards & Achievements:
•Received a gold medal from Vice President of Americas Business Operations by Rob mason for "Race to 90 CE"
•Topped the Stacks for consecutive 6months and based on my performance was one of the few to get promoted as a SME within a span of 9months
•Awarded as an agent and CE star of the month and team champion for taking extra initiative.
•Awarded as an agent and productivity star of the quarter.
•Awarded as Top sales performer across all branches in India under New Joining Batch.
(