Revenue Assurance Manager
Reliance Communications Ltd
Total years of experience :23 years, 7 Months
Devising & implementing strategies aimed at effective Credit & Collection Management, customer lifecycle management, controlling churn rate, improving customer satisfaction and better service delivery. Managing customer accounts & handling collection for KEY accounts & Channel of PAN India customers for an allocation of around 30 Cr. Annually
Managed account receivables and all related functions; renegotiated account receivable balances, streamlined
Processes, and improved client retention rates
Reviewing corporate customer Credit Policy
Developing and implementing need-based plans / strategies for maximizing profitability & revenue generation through Customer Retention and Collections. Spearheading the business teams for achieving targets for Business & Revenue, Retention, Customer Satisfaction and Order Fulfilment.
Enhancing normalization & recovery rates to ensure continued profitability of business and improving processes to ensure efficiency in customer contact and recovery techniques. Exploring the possibilities of determining viability of business operations and quick settlement through negotiations or restructuring of dues.
Monitoring the overall functioning of RA & Billing process, identifying areas of improvement and implementing adequate measures to maximize collections. Resolving the disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
Interacting with the various departments like Sales, Billing and Network team and providing customer’s feedback to them in order to solve the problem quickly and provide better customer service. Ensure the existence of supporting documents such as contracts, PO, work orders, change requests, UAT signoffs etc. for the billing / revenue recognized.
Identified problem accounts and negotiated payment programs with delinquent customers.
> Managing The Vendor Payment
• Handled Revenue Assurance Operations -Taking care of Revenue Assurance end-to-end reconciliation of CDRs & Customers. CDR Reconciliation Includes Switch, Mediation & Billing system (Kenan FX), Customer Reconciliation is from POS, Order Management to Billing system.
Handled Billing issues (Adjustments in bills etc; providing customers all the necessary Summary sheets & reconciliation required to clear the bad debts & long pending outstanding. Prepare Daily MIS reports to check the revenue leakage. Ensuring the upkeep of records and proper documentation to facilitate easy retrieval of records whenever required
Developed and implemented company credit policies and procedures; improved the activities of the credit
Department for the organization
Established credit limitations on new and existing customer accounts.
Reviewed all orders submitted by existing customers to maintain control of accounts receivable; assessed and
authorized credit suspensions
Critically evaluate the receivables status and comment on provision / write offs, usage monitoring through audits like No Usage Dells, Usage after OGB-TSP.
Monitored receivables and collections; provided updates and appropriate reporting procedures.
Driving credit limit enhancement for Customers in IR location based on eligibility criteria’s. Ensuring Circle’s activities by daily monitoring and releasing compliance Dashboard to the RA Operations Head. Organizing meeting with all support teams for issues escalations and data sharing as well as documenting the minutes of the meeting.
Participating in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes. Resolving the disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
Maintaining all regional reports of Revenue, Collection, DSO and other Operational parameters. Organizing meeting with all support teams for issues escalations and data sharing as well as documenting the minutes of the meeting. Maintaining the quarterly and yearly provision for doubtful debts cases to enhance the recovery.
Handle Bill delivery on time and confirmation on correct bill if not to resolve billing issues. Verify all billing data to ensure existence, completeness and accuracy of revenues. Prepare Daily MIS reports to check the revenue leakage
• Customized bill generation.
• Co-coordinating with all India level branches for the system dispatch.
• Submitting invoices, Resolving invoices quires and Follow-up for the payments
Pursuing PGDM from Alliance University