technical support enginner
WIPRO LTD
Total years of experience :5 years, 0 Months
Current employer WIPROLTD. (InfoTech devision) from 1/2/13 to till
Current job profile: FMS Support for SBI varanasi jaunpur, gazipur allahabad hardware and software
related issues, solving and problems, handling Current time working for banks,
private and government sectors. and district court. all hardware and software
related issues, solving.
my responsibilities job:-
✓ Installation of new servers, desktop, printer, switch
✓ Installation & troubleshooting windows xp, vista server, 2003
✓ Troubleshooting the dmp, hdmp LaserJet, deskjet printers related issues
✓ Giving support for antivirus to our clients
✓ Installation and troubleshooting of think clients
✓ Configure the M S outlook Express & outlook Express
✓ Giving support for LAN/WAN networking
Industrial Training
4 week Industrial traning in BSNL Mirzapur
Networking:
1) Clear concepts on followings
2) LAN/WAN topologies and its protocols
3) TCP/IP & OSI reference model and its Layered architecture
Hardware: Expert troubleshooter of laptop, desktop&server hardware, , DMP, HDMP,
Deskjet, Laserjet,
Working hands on kvm switch
Configuring and troubleshooting of different levels of RAID
Widows: Installation and troubleshooting of windows 2000 server, windows 2003 server, windows 2008 server. Installation and configuration of active directory, DNS, DHCP, IIS, terminal services, Working hands on user and group management.
Configuring and managing LAN/WAN networking
I had work as Customer support Engineer in HCL Infosystems Ltd. Lucknow from 1/10/2008 to 30/1/12 and handling following works independently.
Gradution (B.A.) in 2013 from Chhatrapati Shahu Ji Maharaj University, Kanpur
Polytechnic in 2008. Board of Technical Education, Lucknow (U.P.)
Passed 10th in 2001 Abdesh narayen inter collage u.p board from Varanasi