Anisha kapadia

Streamlined the Managing Director’s scheduling and correspondence through Google Calendar and Outlook, increasing daily productivity by 30%.
● Handled emails, calls, and correspondence via Outlook, prioritizing matters and ensuring timely follow-ups and closure of action items.
● Coordinated meetings, client visits, open houses and events, ensuring smooth execution, logistics coordination and professional representation of the organization.
● Organized and maintained digital filing systems, vendor management, facility coordination, improving accessibility and reducing retrieval time by 20%.
● Oversaw office operations including procurement, petty cash, and vendor management to ensure seamless day-to-day operations.
● Collaborated across teams to track deliverables and deadlines, providing real-time progress updates to the Managing Director.
● Assisted with property marketing support including listing updates, document preparation, and coordination with real estate portals.

• Coordinated international export documentation and shipments, reducing discrepancies and delays by 20%.
• Managed communication between clients, freight forwarders, and customs to ensure on-time and compliant
deliveries.
• Maintained detailed records of invoices, packing lists, and LC documents to support audit readiness and operational
transparency.
• Handled client communications, emails, calls, and staff calendar management
• Supported the export manager with reporting and compliance documentation for international trade operations.

• Processed debit, credit, and prepaid card dispatches with 100% accuracy while maintaining strict compliance with
banking protocols.
• Digitized and streamlined data entry and record-keeping processes, reducing administrative backlog.
• Delivered consistent and professional customer service through in-person, phone, and email interactions.
• Provided assistance with back office and administrative tasks to ensure smooth day-to-day operations of the office.

• Resolved customer inquiries efficiently and maintained a 90% satisfaction rating through personalized engagement.
• Enhanced customer experience by managing follow-ups, tracking issues, and ensuring timely resolutions.
• Built rapport with clients through proactive communication, driving repeat interactions and brand loyalty.
• Developed strong verbal communication abilities by engaging with diverse customers and clearly articulating the
value proposition, leading to improved customer understanding and engagement.