أنيتا Postolova

Receiving and merchandise new collection
* Proper product knowledge, replenishment all the time, available collection and sizes, upselling,
cross selling, focusing in all products on the new line and expansive items
* Arranging and preparing the shop floor for promotions, sale or inventory
* Following the trends and tendency
* Receiving new collection
* Handling cash, maintain knowledge of current sales and promotions, exchanges, refunds,
discounts, voids and cancels, policies regarding payments
* Greet customers and ascertain what each customer wants and needs
* Answering questions and providing information to customers regarding merchandise or sales
* Dealing with complaints and turning them into positive experience for the customers
* Focusing on best customer service in order to achieve the weekly, monthly and seasonal targets

Assisting with check in, check out, airline bookings and reconfirmations
* Welcoming guests ascertain their needs and make them feel comfortable
* Check in with guests to ensure everything is going well, ensuring their experience is worth
remembering
* Respond to guest inquiries and requests in a timely and efficient manner
* Review arrival list daily and assisting with preparing and distributing welcome amenities
* Promoting hotel facilities and surrounding areas
* Communicating with guests on their stay in the hotel
* Attending trainings according to Hilton Standards world wide

Planning, developing and implementing PR strategies
* Liaising with and answering enquiries from media, individuals and other organization via
telephone or email
* Researching, writing and distributing press releases to targeted media
* Writing and editing case studies, speeches and annual reports
* Organizing press conference and press tours
* Maintain and updating information on website
* Managing and updating information on social media

for VIP catering services during the Arab Games 2011 in