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تم إلغاء حظر المستخدم بنجاح
سميره محمود  ديريه, Customer Service

سميره محمود ديريه

Customer Service·Arw Style Fitness & Beauty Center

الإمارات العربية المتحدة

دبلوم, إداره اعمال

الخبرة العملية

مجموع سنوات الخبرة: 6 سنوات, 8 أشهر

Customer Service

أكتوبر 2019 - أكتوبر 2020

Arw Style Fitness & Beauty Center

أبو ظبي، الإمارات العربية المتحدة

أكتوبر 2019 - أكتوبر 2020

✔ Warmly greeting for all clients and giving them good service
✔ Booking and confirming appointments via phone
✔ Processing transactions (cash and credit cards) and issuing receipts.
✔ Organized and able to manage clients with grace, even during peak demand.
✔ High level of phone etiquette and ability to handle clients issues in friendly professional manner.
✔ Inform clients about new services and discounts
✔ Maintain a tidy reception area
✔ An ability to remain calm under stressful circumstances
✔ Manage with member team for client’s satisfaction

مجال الشركة:
مراكز العناية الشخصية
الدور الوظيفي:
الجمال والموضة

Call Center

سبتمبر 2017 - فبراير 2018

Zain Middle East Properties LLC

أبو ظبي، الإمارات العربية المتحدة

سبتمبر 2017 - فبراير 2018

✔ Maintain a professional relation of the owner with the client of his or her property.
✔ Will be in charge of negotiating contracts with the clients.
✔ Responsible for answering every prospective resident call, performing a pre-screen to determine needs and qualifications and forwarding the call to an agent for follow-up.
✔ Answer each prospect call to establish initial contact and answer questions regarding specific home
✔ Identify the needs of the prospect and provide information relevant to the need.
✔ Ensures every caller has as positive an experience as possible.
✔ Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
✔ Maintains call center database by entering information.
✔ Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
✔ Updating clients info on the system using Prop Space ✔ Updating the property list available in day by day.

مجال الشركة:
العقارات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Receptionist

يوليو 2014 - يوليو 2016

Alqudra World Gym

أبو ظبي، الإمارات العربية المتحدة

يوليو 2014 - يوليو 2016

✔ Welcomed members and guests, and made sure they had an excellent workout
✔ Operate telephone switchboard to answer and forward calls, providing information, taking messages.
✔ Processing transactions (cash and credit cards) and issuing receipts.
✔ Conduct of Recreational Activities
✔ Inventory of Fixed & Consumable Timekeeping for staff
✔ Maintain the law & order inside the club
✔ Requisition of store and recreation items
✔ Follow up Complaints & Suggestions of members
✔ Work closely with other team members to ensure excellent service is provided to all customers

مجال الشركة:
الأنشطة الرياضية والخارجية
الدور الوظيفي:
سكرتارية

Receptionist

يناير 2011 - ديسمبر 2013

Chinese Clinic

أبو ظبي، الإمارات العربية المتحدة

يناير 2011 - ديسمبر 2013

✔ Warmly greeting for patients and giving them good service
✔ Booking and confirming appointments via phone
✔ Processing transactions (cash and credit cards) and issuing receipts.
✔ Handles all incoming telephone calls from patients, makes appointments, and
answers general questions and inquiries.
✔ High level of phone etiquette and ability to handle patients issues in friendly
professional manner.
✔ Transfer the patients calls to the Dr for follow up with results.
✔ Maintain a tidy reception area
✔ An ability to remain calm under stressful circumstances
✔ Familiar with Eligibility system for the insurances card.
✔ Must be able to cover Medical Reception/Call Center desk as needed.
✔ Strong phone and verbal communication skills along with active listening

مجال الشركة:
العيادات الطبية
الدور الوظيفي:
الطب والرعاية الصحية والتمريض

التعليم

كلية الخوارزمي الدولية

يناير 2009

يناير 2009

دبلوم، إداره اعمال

الإمارات العربية المتحدة

Skills

Mass Communication
Expert
Mass Communication
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
MS Office tools
Expert
MS Office tools
Expert
Front Office
Expert
Front Office
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
FINANCIAL
Expert
FINANCIAL
Expert
RECEPTIONIST
Expert
RECEPTIONIST
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
LEGAL
Intermediate
LEGAL
Intermediate
PRICING
Intermediate
PRICING
Intermediate
Mass Communication
Expert
Mass Communication
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
MS Office tools
Expert
MS Office tools
Expert
Front Office
Expert
Front Office
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس