Senior Sales Officer
NBAD
Total years of experience :3 years, 5 Months
Agra: Promoted and Managed own firm by the name of M/s
Modern Stylo Graphics, duly registered with the Directorate of Industries. Dealing mainly
From14thJanuary, 2008to August 2015
*Outbound calls. Listening on phone to customer's problems that lead to cancellation of Credit Card and try to resolve the same and retain the customer.
Promoting the facilities provided on ADCB Credit Card in order to retain the customer.
Keeping in contact with the Product Managers for reversal of charges on credit cards in order to retain the customer.
Building a bond between the bank and the customer (Customer service)
Following the official call script
Scoring 90°/o and above in callmonitoring
Efficiency and teamwork
Achieving requirednumber ofcalls.
Achieving atleast 90%« in producttest.
Customer focus and taking ownership for delivering serviceexcellence.
Understand the products and services in own areas of responsibility and deliver service excellenceinline with the agreedstandards.
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