Manager - Learning Solutions
Edutech Middle East LLC
Total years of experience :15 years, 11 Months
⦁Single point of contact (SPOC) for onsite projects to interface with existing and prospective clients to gather client requirements
⦁Conduct a training needs analysis (TNA) and analyze client’s learning needs that could be tied up with improvement in performance
⦁Review the available source content provided by client and identify the gaps in the documented source and the actual training needs
⦁Acquire other relevant requirements from the client that will be important for the development and project execution
⦁Develop and manage the set scope of work within the project through best practice project management methodology by setting effective expectations, communications, documentations, change management control, and overall business understanding of the project needs
⦁Oversee program/project development, planning and execution of all assigned projects right from the point of meeting the client
⦁Propose value by counseling client on best practices and guiding the client on ways to make their project successful
⦁Analyze identified vendors/partners (if need be) for quality of service and maximum pricing advantage
⦁Maintain and foster positive client and vendor/partner relationships
⦁Actively support the project management team’s efforts, to include project plan, scope management, resource management, time management (activities & task planning), risk management, transition planning and ongoing maintenance and support
⦁Design appropriate instructional solutions and communicate solutions effectively to client as well as internal executives
⦁Develop detailed and instructionally sound design documents in discussion with client subject matter experts for the purpose of offshore development
⦁Perform reviews on critical deliverables before delivering to the client
⦁Collaborate effectively with team to achieve set targets
⦁Analyze workforce utilization, workflow charts and project schedules to determine efficient utilization of resources
⦁Support the development of team members from a professional and technical level
⦁Maintain routine communications with the senior management concerning all aspects of the project
⦁Work along with the Sales team to generate new leads and support the Business Development efforts
Key Projects:
⦁Executed the successful delivery and development of a highly UAE-contextualized textbook and digital content for health education across Grade 10 Girls schools within Abu Dhabi, Al Ain, and Ruwais; interacted with Science teachers, health professionals across the globe and students to identify the existing health literacy in UAE and bridge the gap with effective case studies and learning strategies to be adopted in the textbooks
⦁Developed training courses (technical and soft-skills based) for the leading nuclear energy company in UAE; role involved meeting various stakeholders within the company (like subject matter experts/functional domain experts, training/e-learning specialists, educational technologists), understand the training needs, analyze the learning needs of the department, propose the best learning strategy and solution for the training need, gather all requirements and share with offshore team for development, support the team of instructional designers and graphic designers, review the critical deliverables before delivering to the client; sit through with review meetings with clients to document the changes required, manage the schedule and cost of the projects, ensure timely invoicing, and keeping senior management and delivery personnel informed about the project status
⦁Overseen the development of simulation-based training courses for BFSI clients for leading banks in Dubai; role involved client interaction, requirements analysis, understanding the client software, processes, and systems, capturing the screenshots as per course design, and support the offshore team in development of the courses, evaluate the learning impact from the delivery perspective
Responsibilities:
• Identifying and applying a multitude of instructional design theories and processes to create learning solutions to improve business results.
• Determining the appropriate models of instructional design to develop curricula and learning programs including conducting analysis to determine the appropriate learning solutions.
• Utilizing a variety of solutions including instructor-led training, virtual training, web-based training, blended learning, videos, demos, and simulations.
• Overseeing the collaborative process of the learning organization and Subject Matter Experts to ensure design documents address learning objectives, strategies, measures, and impact.
• Assessing the effectiveness and efficiency of instruction according to ease of instructional technology use and student learning, knowledge transfer, and satisfaction.
• Collaborating with clients and team to solicit suggestions to improve effectiveness of existing programs.
• Copy editing and proof reading articles and web content for various clients’ web sites, composing web content specifically for branding purposes, such as brochures, flyers and web sales.
• Creating internal technical documentation related to IT solutions and services and educational institutions.
• Drafting content to conduct search engine optimization (SEO) for various clients and preparing PowerPoint presentations for corporate clients.
Key Projects:
• Presently working on developing mobile learning courses for a reputed digital media firm in UAE.
• Worked on a freelance project with an institution in Saudi Arabia on “Islamic Financing”. This project was purely meant for students who have taken up Islamic finance as a subject for a Master’s degree.
• Completed an ILT for a reputed retail company especially on people and communication skills.
• Managed higher education courses on General Sciences and Project Management from design to scripting, this included regular interaction with CW and SMEs.
• Created learning nuggets for CBSE-NCERT textbook for classes XI-XII.
• Worked on a prestigious training assessment project for RIL-chemicals industry.
• Developed Web site content for an IT client in India.
• Acted as a virtual project leader for US Graduate courses that included helping the onsite project manager with project schedule, deadline adherence, and quality control
• Developed courses, assessments, and storyboards for graduate students in US with courses in C programming, paralegal, finance and criminal justice being areas of specialization.
• Created storyboards for students aspiring to take up medical competitive exams.
Key projects and scope of work:
Jan '12 - May '12: At Daniel Webster College
Responsibilities:
• Worked as an acting consultant and managed a team of 7 people.
• Handled courses on English, Business Management, Accounting, Statistical Analysis, and Macroeconomics.
• Managed the design and development of course materials, interactive and multimedia technology-driven components, and other support materials during course development.
• Developed and disseminated course design standards, as well as measured and analyzed course effectiveness and usability across the curriculum.
• Reviewed the content written by team members and subject matter experts, developed ILTs, WBTs and CBTs in addition to quality content based on customer requirements.
• Composed scripts and storyboard based on defined requirements in addition to all test items and supporting documents like glossary and online references.
• Mapped all developed content with learning objectives stated in content outline, managed the allocation of work to subject experts and gathered required content from them.
• Coordinated with the graphics team and visualized graphics by providing various layout and design ideas that matched formulated content.
• Interacted with the client to ensure clarity regarding project deliverables, their status and quality in addition to participating in client meetings and calls.
• Devised trainings for new team members to ensure adherence and compliance to project and organization processes and standards.
Aug '11- Dec '11: ITT Technical University/Pearson Learning Solutions:
• Worked on online courses of varied subjects such as Composition, Accounting, Project Management, Paralegal Studies, College Mathematics
Apr '11 - Jul '11: ITT Technical University/John Wiley
• Worked on online and onsite course of Mechanical Systems for the Construction Management Curriculum, Web Designing, and Project Management.
Jan '10 - Mar '11: ITT Technical University/Jones & Bartlett
• Worked on the online curriculum for Information Systems Security (ISS)
• Created the onsite version of the following courses:
- Legal and Security Issues in Information Technology
- Access Control, Authentication, and PKI
- Securing Windows Platforms and Applications
- Capstone Project
• Understanding client feedback and incorporating the same in 13 courses of ISS curriculum.
The entity is a global talent development company. Its main operations are in the areas of IT, BPO, banking finance and insurance, executive management education, school education, communication and professional life skills and vocational skills training.
Achievements:
• Received the “Star of the Month” award for outstanding contribution to the DWC project for executing the dual responsibility of a reviewer and project coordinator.
• Awarded the “Young Achiever’s” award for exceptional and outstanding contribution to the Information Security Systems Curriculum.
• Accorded WOW cards several times for delivering defect free courses, effective team coordination, high-level commitment, handling four courses at a time, and managing picky SMEs.
• Felicitated with the “Star Performance” award by NIIT for an exceptional performance and contribution.
• Got client appreciation on the design strategies used for ITT/JW Mechanical Systems course for Construction Management Curriculum and ITT/Pearson Composition and Accounting courses.
• Passed Language Module Level 1 and 2 certification exams with above 90% score in every quarter.
• Consistently achieved a quality score of more than 90%.
Responsibilities:
• Taught Mathematics, Science and English to students in classes VII-X.
• Formulated class curriculum, planned teaching methodology, gathered materials and resources required for setting up the classroom in addition to submitting the syllabus to be covered for review.
• Adjusted class lessons and curriculum to meet the needs of individual students, supported and encouraged them as they learnt to become self-motivated and self-directed learners.
• Composed monthly progress reports for students, communicated effectively with students, ascertained deficiencies and provided required support to negate identified deviations from achievement.
• Provided academic support to students outside of class, remained on call and at assistance for any queries, doubts that may crop up in or out of course of an examination cycle or pertinent to daily lessons imparted.
• Rendered consultancy to parents and students who were academically weak in studies.
Responsibilities:
• Held meetings with principals and head teachers to brief them about the career counseling packages offered by the company for different student requirements.
• Conducted sessions with students and appraised them about the different career opportunities available around them.
• Provided consultancy services to help students and parents to choose an apt field of education based on students’ aspirations and personality tests.
• Ensured that all set business and profitability targets set by the firm with regards to selling of services were duly met.
• Also conducted awareness workshops and training sessions to orient new and prospective students to different aspects of the courses they wished to take.
The company is among the world's largest producers of cement.
Responsibilities:
• Undertook research on non-conventional sources of energy to generate fuel value for cement kilns.
• Oversaw the co-processing, feeding of waste and ensured process economy as well as compliance with regulations.
• Coordinated with clients, such as, Proctor & Gamble, SRS Tyres and various state pollution control boards.
• Procured wastes that had the potential of being used as a source of alternate fuel, analyzed lab reports for wastes and submitted the same to the operations team.
• Created and maintaining kiln reports and shared it with SPCBs and CPCB.
• Participated in various AFR awareness programs.
Completed a research paper on a primitive tribal group in India - “Sahariyas: Struggle for water and sanitation” published for WaterAid India Other In-house Trainings attended at NIIT Ltd: Location: Delhi, India • Instructional Design Principles • Conducting Effective Reviews for Designer • Edit/Language Trainings • Organizing Content • ID Reviewing • Responding to Client Feedback • Time Management • Conflict Management • Assertive Communication • Writing for Global Audience • Writing Expository Content