Anju Anand M A

• Assigned service technicians efficiently based on availability, skill set, and geographic location to optimize service delivery.
• Managed daily service schedules, adjusting appointments proactively to accommodate urgent customer requests.
• Maintained accurate records of service history, customer interactions, and equipment, enhancing overall service quality.
• Processed and followed up on warranty claims, ensuring timely approvals and replacements, which improved customer satisfaction.
• Prepared invoices and billing documents related to service delivery, contributing to streamlined financial processes.
• Drafted, reviewed, and managed various service contracts, including AMC and lease agreements, ensuring compliance and clarity.
• Tracked service metrics to identify areas for improvement and enhance customer service coordination.

• Streamlined office supply management and facility operations to enhance overall efficiency.
• Organized and maintained digital and physical records, ensuring quick and easy data retrieval for team members.
• Responded to phone calls and emails, effectively directing customer inquiries to the relevant departments for prompt resolution.
• Collaborated with sales representatives to facilitate order processing and ensure accurate sales documentation.
• Created and managed sales quotations, invoices, and purchase orders, contributing to improved sales cycles.
• Maintained and updated customer databases and CRM records, ensuring data accuracy and integrity.
• Proactively followed up on client inquiries and payments, fostering positive relationships and enhancing customer satisfaction.