Product Manager - Platform
Lightstorm Telecom
Total years of experience :7 years, 3 Months
• Developed and implemented a robust product vision and strategy aligned with organizational objectives, driving long-term growth.
• Facilitated product integration with competitors, expanding market reach across APAC and the European Union through a code sharing agreement.
• Led successful international platform launch, resulting in a 50% increase in annual recurring revenue.
• Expanded Partner Ecosystem by 50% through strategic collaborations with industry leaders (AWS, GCP,
Azure), significantly enhancing market reach.
• Managed and communicated a clear product roadmap, reducing feature development time by 25%.
• Conceptualised and led development of a B2B Marketplace offering diverse services like network
connectivity and cloud solutions, serving as a one-stop-shop for end-to-end connectivity needs.
• Implemented and customized CRM and CPQ modules in Salesforce to enhance the sales-led model,
resulting in a significant 30% increase in lead conversion rates within the initial quarter.
• Conceptualised and implemented a plug-and-play SaaS solution as a go-to-market strategy for the
Middle East region, resulting in streamlined operations and increased market penetration.
• Led cross-functional collaboration with Producers, Developers, Project Managers, QA, Customer Support, and Community Managers to define roadmap and enhance player experience.
• Partnered with design team to optimize game tutorial, resulting in an 8% increase in early conversion within 7 days.
• Initiated a significant pricing restructure, focusing on consumer willingness to pay and implementing a model that boosted in-app purchases by 5%.
• Coordinated with Live Ops and Community teams to strategize calendar events and deliver content aligning with product goals, resulting in heightened engagement within the community.
• Spearheaded data-driven product initiatives within the Analytics COE, overseeing requirements gathering, data validation, development, and impact measurement.
• Orchestrated the digital transformation of workforce planning from Excel to a Shiny tool, streamlining 70+ processes and slashing analysis time for Area Managers from 1 day to just 20 minutes.
• Led development of an Enterprise Data Platform to classify customers into Promoters and Detractors, empowering stakeholders to pinpoint actionable levers for enhancing customer satisfaction and elevating NPS scores by 10%.
• Pioneered the launch of a B2B product facilitating the Data Quality team in assessing customer data acquisition efforts using internal flags (Gold, Silver, Bronze records).
• Innovated the Touchpoint NPS App, automating NPS tagging across diverse mediums and reducing manual tagging manpower by 50%.
• Developed customer propensity model for Staples and Breakfast items vertical, utilizing metrics like package size and average basket size. Increased revenue by 8%.
• Led successful migration of client reports from legacy SAS platform to R-based platform. Established best practices guidelines and ensured team adherence.
• Developed and tested statistical models to predict talent management outcomes, enhancing employee performance, retention, job fit, and engagement.
• Spearheaded creation of attrition reduction model, reducing employee turnover by 14-20% in high- volume hiring roles.
• Orchestrated launch of Shiny front-end solution for real-time global sales monitoring, boosting sales by 10% QoQ.
• Devised and implemented framework to analyse rider and vendor mis-compliances, leading to a 10% increase in CSAT Score.
• Developed and delivered routine and ad-hoc reports on delivery metrics, cancellations, complaints, and mis-compliances, enabling data-driven decision-making on a monthly, weekly, and daily basis.
Perform data analysis to track key marketing, sales, customer, and financial metrics, driving process improvement.
Diploma in Business Management
Computer Engineering
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