Ankita Anand

• Led end-to-end delivery across 10+ client engagements, collaborating with business stakeholders to define requirements,
monitor KPIs, and optimize operational processes, ensuring SLA compliance and high-quality service delivery.
• Conducted stakeholder discovery workshops to gather business requirements, document as-is/to-be process flows, and
recommend workflow improvements, reducing reporting turnaround time by 35%.
• Developed and standardized SOPs, KPI dashboards, and reporting frameworks, improving operational visibility and
supporting data-driven decision-making.
• Performed gap analysis across operations, finance, and client workstreams to identify process gaps, mitigate delivery risks,
and implement workflow improvements.
• Optimized delivery strategies and client workflows, contributing to ₹12L+ contribution margin in FY25-26.
• Leveraged Zoho CRM and operational data to generate business insights, support CXO-level decision-making, and
enhance client experience.

• Improved reporting precision by 35% and efficiency by automating workflows using Power Query.
• Optimized processes using SWOT analysis, implemented audit trails and configured automated mail notifications to
enhance team collaboration and ensure timely updates.
• Led a two-member team to analyze 20+ countries, and formed strategic partnerships with global suppliers to refine
market entry strategies.
• Analyzed 10+ KPIs and data variance, debugging SQL queries to enhance logistics operations and supplier performance
for Feldspar companies.

• Gathered business requirements and automated reporting workflows using Power Query, improving reporting accuracy
and reducing manual effort by 35%.
• Performed business process analysis using SWOT and process mapping, and implemented audit trails and workflow
automation to strengthen governance and team collaboration.
• Led a 2-member analytics team to evaluate market opportunities across 20+ countries, supporting supplier selection and
market expansion strategies.
• Analyzed operational KPIs, performed data validation, and resolved SQL data quality and variance issues, improving
logistics performance and supplier efficiency.

• Enhanced US-FDA compliance by applying statistical models (ANOVA, regression) in tablet manufacturing, according to
ISO 9001 standards.
• Streamlined reporting processes by integrating Tableau dashboards for pharmaceutical innovation and trend analysis.
• Collaborated with teams to integrate automated quality control systems, documenting SOPs and training materials to
ensure compliance.