Ankitha مندون

Successfully diagnosed and troubleshot complex customer issues related to web hosting and servers,
maintaining an average resolution time of 20 minutes.
Optimised server operations by leveraging expertise in Linux, WordPress, Unix, MySQL, cPanel.
Consistently ensured resolution of service requests within designated time limits (SLA), contributing to
high customer satisfaction scores.
Proactively detected potential issues early on by conducting regular analyses of system logs.
Enhanced procedural clarity and reduced support requests by developing thorough documentation and user
manuals.