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Ankitha mendon, Associate - Operations

Ankitha mendon

Associate - Operations·UnifyCX

India

Bachelor's degree, Commerce

Work experience

Total years of experience: 2 years, 9 months

Associate - Operations

October 2023 - Present

UnifyCX

Mangalore, India •Remote

October 2023 - Present

Successfully diagnosed and troubleshot complex customer issues related to web hosting and servers,
maintaining an average resolution time of 20 minutes.
Optimised server operations by leveraging expertise in Linux, WordPress, Unix, MySQL, cPanel.
Consistently ensured resolution of service requests within designated time limits (SLA), contributing to
high customer satisfaction scores.
Proactively detected potential issues early on by conducting regular analyses of system logs.
Enhanced procedural clarity and reduced support requests by developing thorough documentation and user
manuals.
Company industry:
IT Services
Job role:
Customer Service and Call Center

Education

University Of Mumbai

May 2019

May 2019

Bachelor's degree, Commerce

India

Skills

MySQL

Intermediate

WordPress

Expert

Linux

Expert

Unix

Expert

Pega

Expert

Salesforce.com

Expert

Languages

English

Expert

Hindi

Expert

Training and Certifications

Certifications
Administrative Management certification
LearnTube.ai
Mar 2026