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Anmol Shetty, Assistant Manager - CRM

Anmol Shetty

Assistant Manager - CRM·Zepto

United Arab Emirates

Master's degree, marketing and sales

Work experience

Total years of experience: 3 years, 7 months

Assistant Manager - CRM

December 2024 - July 2025

Zepto

Bengaluru, India

December 2024 - July 2025

Managed CRM campaigns for a 20M+ user base, contributing to 80% of CRM driven orders through targeted
push notifications.
Increased campaign CTR by 15% through segmentation, A/B testing, and performance tracking.
Built and automated personalized journeys in Clevertap (onboarding, cart abandonment, win-back), improving
day-30 retention by 10% and reducing churn.
Executed festival & event driven campaigns (Christmas, Republic Day, BIG sale), generating a 12% uplift in
weekly revenue.
Partnered with product & category teams to launch real-time trigger campaigns (back in stock, liquidation, repeat
purchase nudges), driving a 9% increase in order frequency.
Improved average order value (AOV) by 7% through targeted upsell and cross-sell campaigns.
Drove cross-functional alignment across tech, data, and creative teams to ensure scalable CRM strategy execution.

Company industry:
IT Services

Assistant Manager - CRM

February 2023 - November 2024

Pluckk

Mumbai, India

February 2023 - November 2024

Company industry:
FMCG
Job role:
Marketing and PR

Executive - Acquisition Marketing

January 2022 - January 2023

Pluckk

Mumbai, India

January 2022 - January 2023

Managed a ₹25 Lakh (~AED 110K) monthly ad budget, acquiring 3, 000+ new customers monthly at a CAC of
₹833.
Reduced Advertising Cost of Sale (ACOS) from 80% → 40% by optimizing Google Ads & Meta Ads.
Partnered with Amazon & Zepto marketplace teams to run acquisition campaigns, achieving an average 25%
ACOS through targeted optimizations.
Delivered a 20% uplift in ROAS through targeted keyword bidding, audience segmentation, and creative testing.
Drove brand awareness by onboarding Kareena Kapoor Khan as brand ambassador, achieving a 75% View
Through Rate (VTR) across YouTube, Google, and Meta campaigns.
Streamlined campaign reporting processes, cutting manual reporting time by 8+ hours/week.
Optimized landing pages for seamless performance and user experience.

Company industry:
Retail & Wholesale

Education

Amity University

August 2026

August 2026

Master's degree, marketing and sales

India

Amity University

July 2026

July 2026

Master's degree, Marketing & Sales

India

Bunt Sangha's S.M. Shetty College of Management Studies

January 2019

January 2019

Bachelor's degree, Advertising

India

Skills

Omni-Channel Marketing
Intermediate
Omni-Channel Marketing
Intermediate
Marketing Automation
Intermediate
Marketing Automation
Intermediate
Customer Segmentation
Intermediate
Customer Segmentation
Intermediate
A/B Testing
Expert
A/B Testing
Expert
Retention Marketing
Intermediate
Retention Marketing
Intermediate
Loyalty Program
Intermediate
Loyalty Program
Intermediate
CRM Strategy
Expert
CRM Strategy
Expert
Customer Engagement
Expert
Customer Engagement
Expert
Performance Marketing
Beginner
Performance Marketing
Beginner
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
GOOGLE ANALYTICS
Intermediate
GOOGLE ANALYTICS
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MARKETING OPTIMIZATION
Intermediate
MARKETING OPTIMIZATION
Intermediate
MIXPANEL
Intermediate
MIXPANEL
Intermediate
OMNI CHANNEL MARKETING
Intermediate
OMNI CHANNEL MARKETING
Intermediate
POWER BI
Intermediate
POWER BI
Intermediate

Languages

English
Expert
Hindi
Expert
Arabic
Beginner

Training and Certifications

Certifications
Advanced Digital Marketing Course
Advanced Digital Marketing Course