Front Office Receptionsit
Sodexo
Total years of experience :3 years, 9 Months
Responsible for providing a good quality service for Hospitality
Answering guest inquiries or Maintenance issues (HVAC, ELTC, PLUM, CARP)
Checking and answering emails for room reservation from our clients
Informing Housekeeping Staff for room checking
Informing Maintenance Staff to check and rectify guest complaints
Updating Corrective Maintenance System and Excel complaints
Preparing Daily and Monthly Report
Arranging Camp Induction(Camp Rules and Regulations) for check in guests
Ensuring all relevant paperwork has been completed in order for a smooth hand over at the end of the shift.
Welcoming guests in a polite, friendly and helpful manner
Answering phone calls and emails for guest inquiries
Processing check ins and check out guests using hotels accounting system
Taking payment from guests in the form of cash or credit cards
Arranging for brief tours of the hotel rooms and facilities
Preparing Staff Duty Rosters
Assists in handling and accommodating company guests.
Responsible for guest room and meeting room reservations for guests and employees.
Arranging transportation and service vehicles for guests
Telephone operator. Transfer phone calls from the caller to the intended person.
Handles paging system.
Dispatch of external mails and distribution of internal mails.
Assist in filing and organizing office and company activities
Receiving and verifying all invoice and ensure transactions are correctly recorded
Assists in handling and accommodating company guests.
Responsible for guest room and meeting room reservations for guests and employees.
Telephone operator. Transfer phone calls from the caller to the intended person.
Handles paging system.
Dispatch of external mails and distribution of internal mails.
Major in Hospitality