Ann Margareth Lacdao

 Responsible for providing a good quality service for Hospitality
 Answering guest inquiries or Maintenance issues (HVAC, ELTC, PLUM, CARP)
 Checking and answering emails for room reservation from our clients
 Informing Housekeeping Staff for room checking
 Informing Maintenance Staff to check and rectify guest complaints
 Updating Corrective Maintenance System and Excel complaints
 Preparing Daily and Monthly Report
 Arranging Camp Induction(Camp Rules and Regulations) for check in guests
 Ensuring all relevant paperwork has been completed in order for a smooth hand over at the end of the shift.

 Welcoming guests in a polite, friendly and helpful manner
 Answering phone calls and emails for guest inquiries
 Processing check ins and check out guests using hotels accounting system
 Taking payment from guests in the form of cash or credit cards
 Arranging for brief tours of the hotel rooms and facilities
 Preparing Staff Duty Rosters

 Assists in handling and accommodating company guests.
 Responsible for guest room and meeting room reservations for guests and employees.
 Arranging transportation and service vehicles for guests
 Telephone operator. Transfer phone calls from the caller to the intended person.
 Handles paging system.
 Dispatch of external mails and distribution of internal mails.
 Assist in filing and organizing office and company activities
 Receiving and verifying all invoice and ensure transactions are correctly recorded

Assists in handling and accommodating company guests.
Responsible for guest room and meeting room reservations for guests and employees.
Telephone operator. Transfer phone calls from the caller to the intended person.
Handles paging system.
Dispatch of external mails and distribution of internal mails.